The challenge
A large global debt servicer was at a major decision point considering whether to purchase an off-the-shelf debt collection and recoveries platform or adopt a custom-build solution that was used elsewhere in the group. The client engaged Arum to complete a review of their approach and to provide recommendations regarding the future technology change roadmap.
The solution
- Arum supported the client on a full assessment of their in-house build system versus capability available on the market.
- Arum’s experienced team worked closely with the client to understand their unique business needs and requirements.
- The team reviewed both the internal custom-build system and various off-the-shelf packages and provided in-depth analysis and detailed scoring for each option.
- Arum facilitated regular workshops with key client stakeholders to ensure feedback and insight was incorporated throughout the process.
The results
- After thorough analysis, scoring and recommendations, the client was able to reach an informed decision on their approach going forward.
- This approach accelerated their analysis timescales from a typical 3-6 months, down to a period of 8 weeks end to end.
- Arum’s recommendations enabled the client to improve their overall efficiency and effectiveness, resulting in improved collections and a better customer experience.