DCA PANEL SELECTION AND MANAGEMENT

HOW CAN WE HELP YOU?

Arum’s experienced team will support your organisation to help ensure you select and manage your debt collection agency (DCA) panel accordingly to industry best practice.

Our team have extensive knowledge of the sector and can help you with your strategy in accessing the debt market, determining what, when and where to place debt, throughout the recoveries lifecycle, maximising your return, minimising complexity and remaining in control.

Panel Selection

Our market experience and knowledge of best practice can help you to select the right DCAs for your organisation, taking into account DCAs strengths and weaknesses, specialisms and operational capabilities.

Panel Management

We can help you with portfolio segmentation strategies, development of KPIs, performance management as well as ensuring the process runs smoothly, optimises your return, and delivers good customer treatment.