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North AmericaAtlanta Financial Center3343 Peachtree Rd NE, Suite 145AtlantaGA 30326United StatesEMEAThe Poynt 45 Wollaton StNottinghamNG1 5FWUKAustralia97-99 Bathurst StGround Flr Ste #1087 SydneyNSW 2000
US +1 (845) 280-6065
UK +44 (0)800 689 5056
Arum was founded in 1998 with a clear mission: to set our clients up for long-term success in collections and recoveries.
What began in the UK over 25 years ago has grown into a truly global business. We’ve supported hundreds of clients in more than 20 countries, and today we’re recognised as the leading independent experts in collections and recoveries worldwide.
Hover over each year to view our key milestones >>>
1998
Founded in EdinburghWe started out as experts delivering business and technical change, at this time with only a handful of staff.
2004
Focused our services solely on collections and recoveriesWithin a few years, we had established ourselves as collections and recoveries subject matter experts, providing a mix of consultancy, interim management support, and training.
2006
First project in mainland EuropeHaving worked with clients all over the UK for almost a decade, we partnered with an international bank to guide them towards a best in class collections operation in Germany and Spain.
2012
First project in the AmericasWe continued our growth with a project to help our client manage an increase in mortgage payment defaults and customers facing financial difficulties.
2014
Opened London officeOur team expanded even further, and we opened an office in London.
2016
First project in Asia PacificOur client in Australia asked us to benchmark their collections operation to ensure it was future proofed and would remain a long-term centre of excellence.
2017
Sale of Arum to Jamie WallerJamie Waller (entrepreneur, investor, philanthropist and author) was the lead investor on the deal to acquire Arum, due to its great reputation in the industry, expertise, quality of service, transparency and ability to deliver.
2018
Achieved ISO and Cyber Essentials accreditationsWe successfully gained several world-class, globally recognised accreditations, which demonstrate that Arum’s work is managed in line with international recommendations.
2019
Launched new business, JustThe Arum Group launched Just, the UK's first enforcement market integrator, which offers clients a single route to resolve problem debt through a network of debt recovery, litigation, and enforcement suppliers.
2021
Won important industry awardArum won an award for our development of an automated Breathing Space solution for Lloyds Banking Group, which has helped thousands of customers. See all of Arum's award successes.
Opened Nottingham officeWe opened a joint office with our sister company, Just, in the heart of Nottingham.
2022
Appointed to landmark government frameworkWe became a supplier on Crown Commercial Service's Debt Resolution Services framework to provide Fraud, Error and Debt Advisory services to the public sector, adding to the other frameworks we are on.
2023
Celebrating our 25th birthdayHaving grown from a small team in Edinburgh in 1998 to being at the forefront of the collections and recoveries industry, we've worked with hundreds of clients in over 20 countries around the world. In 2023, we strengthened our international presence with several high profile projects for top tier financial services organisations in the USA, Australia and New Zealand.
2024
Became B Corp certifiedWe successfully became a B Corporation, joining a community of 7,000 companies globally reinventing business by pursuing purpose as well as profit. We've been certified as having met rigorous social and environmental standards which represent its commitment to goals outside of shareholder profit.
2025
Joined Receivables Management Association International (RMAI) We became a member of RMAI, marking a further step in our strategic expansion in the United States and international growth journey. This membership supports our ongoing commitment to industry best practices in the receivables management sector and delivering better customer outcomes across the credit lifecycle.
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