Collections and recoveries technology, strategy and performance transformed

“The Arum team helped us navigate an interesting RFP process, and in doing so opened our minds to doing things differently. We felt very supported throughout, and felt confident that we had experts guiding us through the process to ask the right questions, and subsequently compare the vendors in a very structured, factual way. Beyond that, thanks to Arum’s powerful combination of project consultancy and hands on subject matter expertise, we were able to achieve a lot in a short space of time.”
Head of Planning & Initiatives, BNZ (New Zealand)

“The team is amazing. They have helped us in so many ways. Technical, logistical, project management. We really appreciate your team.”
Vice President, Consumer financial services company (US)

“Arum are great to work with, they are proactive, responsive, knowledgeable, flexible and friendly. The team's experience enables them to challenge the thinking and approach across the wider project team. When challenges are identified, they are quick to respond, address concerns and implement improvements.”
Senior Manager, Multinational banking and financial services company (APAC)

“Partnering with Arum Global has been a turning point for us. Their use of advanced analytics and predictive modelling has allowed us to really understand customer behaviours and trends in a way we couldn’t before. With their support, we’ve been able to optimise our treatment strategies, identify and support vulnerable customers, and improve efficiency, customer outcomes and debt resolutions from what have been the more challenging cohorts in our portfolio.”
Head of Credit Risk, E.ON (UK & Ireland)

“This project has been a real success, with a well-designed, well-built, well-tested and well-implemented solution (all in record time despite external challenges) that the business can use with confidence, making a difference to the lives of our customers experiencing difficulties.”
Programme Director – Breathing Space, Lloyds Banking Group (UK & Ireland)

“Arum colleagues in my team are very knowledgeable, supportive and approachable. They come across very passionate in providing information and fixing issues related to the debt management system. They have a very high work ethic and made several contributions to enhancing colleagues and customer experience. Arum provided excellent support and top class service.”
Top tier retail bank (UK & Ireland)