Technology is the investment.We're the return.
For 28 years, we've helped banks, governments and the world's largest brands realise the full value of technology, AI and data across collections and recoveries.
“A solution the business can use with confidence, making a difference to the lives of our customers experiencing difficulties.”
Technology is the answer, when the decisions around it are right.
Clients usually call us at one of four moments.
You need new technology. You're not sure of the requirements, what the market offers or what a fair price looks like.
How we help: We define what you need, assess the whole market, run the selection and negotiate the price and contract terms.
How arum helpsThe go-live date keeps moving. The vendor, the partner and your own team each have a different explanation.
How we help: We find what's really wrong, reset the plan and add the people you're missing, or take on delivery ourselves.
How arum helpsGo-live was months ago. The benefits in the business case still haven't shown up.
How we help: We find what's holding performance back and fix it, across the platform, the data and the operation around them.
How arum helpsYou know you need to use AI. You're not sure where it will add value, or how to manage the risk of getting it wrong.
How we help: We help you pick the few uses that will work, choose the right partner and build the controls to go live safely.
How arum helpsFrom technology decision to delivered value.
Five stages, one team. The experts who advise you will deliver for you too.
- 01AdviseWork out what you need, and whether to optimise, buy or build.
- 02ProcureChoose the right technology from the whole market, at the right price.
- 03ImplementGet it live, on a plan the business can trust.
- 04RescueGet a stalled programme moving again, and through to go-live.
- 05OptimiseGet more from the technology, data and the AI you already own.
Specialist services
Thirty minutes with one of our senior experts.
Bring the decision you're facing. We'll tell you what we'd do, whether or not that involves us.
Collections and recoveries. It's all we do.
Regulation changes by sector. Our expertise doesn't.
Client work
Results our clients bank on.
90%Of eligible customers placed on Breathing Space the same dayRead the case studyDCA and BPO · Technology35+Recommendations to get more from technology they already ownedRead the case studyFinancial services · AdvisoryMajor US financial services provider$2m+Multi-million dollar savings identified before implementation beganRead the case study
Technology, AI and data have never been easier to buy, but getting value from them has never been harder.
Value usually gets lost in the requirements, the delivery and the operation around the technology. That's where we work.
We've spent decades advising on strategy, assessing vendors and helping clients choose the right solution. We know the market well enough to certify the providers in it, through arum approved.
We don't stop at the recommendation. We implement, we optimise and, when programmes lose their way, we rescue them. Sometimes we join your delivery team. Sometimes we become it. We've played that role on many of the largest technology programmes this industry has seen.
Whatever you ask us to do, the aim is the same. Technology is the investment. We're the return.
People
The people you meet are the people doing the work.
No layers between your question and the answer.
Jamie WallerCEO and Executive Chair
Jason InclesNon-Executive Director
Alex ChapmanNon-Executive Director
Ella GriceChief of Staff
Simon DayCFO
Forid MeahDirector of Advisory
Owen AtkinsonDirector of Delivery Services
Mike DugandCTO
Reuben GatesSVP, US Growth
Stephen WrightSales Director
Matt RiddallSVP, Client Solutions- AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
- London1 Lyric Square, London W6 0NB
- Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000