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AI has transformed financial services, but not in the way most expected. While many firms focus on using AI to cut costs and boost efficiency, the real change is coming from the other side: your customers.
AI is already shifting the balance of power towards consumers. The question isn’t when this change will arrive, but whether your business is prepared for it.
Join Kyle MacDonald, CEO of Financial Cloud, and Forid Meah, Head of Advisory at Arum Global, as they explore:
- How customer-side AI will redefine trust, compliance, and cost-to-serve
- Why current infrastructures aren’t built to withstand the new scale and complexity of AI-era demands
- What it takes to build an AI-ready platform that turns defence into proactive care
Speakers

Details
- Date - Wednesday 19 November 2025
- Time - 2.00-3.00pm GMT / 9.00-10.00am ET
- Cost - Free
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