AGENT AND COLLECTIONS TEAM TRAINING

Whether you want to onboard new frontline agents, upskill your existing agents, provide mentoring for your operational teams, or improve the knowledge within specialist business and technology areas, we've got the training solution for you.

Our collections specialists provide a range of upskilling services that leverage cross sector insight and best practice, embed knowledge transfer, and make continuous improvement part of your BAU.

Our training and skills modules

1. Arum Approved Fair Outcomes Accreditation - Core collections training for new and existing frontline agents

2. Arum Approved Fair Outcomes Re-Accreditation - Annual re-accreditation through call listening and post-implementation checkpoint

3. Arum Mentoring and Skills Training - Tailored for all management levels and covering all aspects of collections operations

4. Arum Specialist Training - Training in all aspects of C&R, from business and operations, to systems and technology

Find out more about our training services

• We are specialist collections and recoveries trainers with two decades of experience
• We focus on all aspects of delivering Fair Outcomes to customers and agents alike with agents obtaining Arum Approved accreditation
• We recognise the regulatory environment is complex and ever changing and we help ensure that creditors and their collections teams meet and exceed these requirements
• Our engagement model is a flexible one we recognise one size does not fit all and our training modules flex to align to a team’s particular requirements and the client’s customer base and/or product set
• We live in unique times. Staff turnover is resulting in an increased training overhead. Existing staff may lack sufficient refresher training as a consequence of remote working and busy operations. Team Leaders and Management are facing operational issues on an unprecedented level all within an environment of increased regulatory scrutiny
• All our modules are designed to be delivered virtually or on site

Find out more about our training services