Scroll
Contact us

Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

DIGITAL ASSESSMENT AND BENCHMARKING

HOW CAN WE HELP YOU?

Our deep domain expertise in digital, passion for customer experience, and credit and collections market insights mean we can provide an unbiased review of your collections operation and let you know how you can improve.

Following an independent and objective assessment of your digital customer experience capabilities and roadmap, you’ll receive a report benchmarking 20 different capabilities against industry peers (including: self-service levels, mobile app design, agent-digital integration, payment journeys, affordability design, and segmentation).

We will also provide a series of recommendations around how to improve your digital capabilities, including levels of self-service, customer experience and outcomes, so you can make better use of your operational resources and improve overall collections performance.

WHAT BENEFITS WILL YOU SEE?

Our digital assessment and benchmarking will:

  • Show you how you compare to your industry peers
  • Highlight key areas for development
  • Progress your roadmap with increased confidence

By implementing our recommendations, you will:

  • Free up operational resource for more value-adding tasks
  • Improve the customer experience
  • Increase collections
  • Reduce cost to collect

DIGITAL ASSESSMENT AND BENCHMARKING IN ACTION

Case Study

Increase in payments and reduced costs following collections process improvements

Event

Digital can transform your collections function

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

Total
Accenture
Department for Work & Pensions DWP
HSBC
AIC
Anglian Water
Aktiv Kapital
Business Stream
Butterfield
Bank Zachodni
Car Finance Company
Clydesdale Bank
Deutsche Bank
GE Money
Hoist Finance
Intelligent Finance
ING
International Personal Finance
KBC
Money Barn
Motonovo
New Day
Pepper
Raiffeisen
RBS
Tesco Bank
TSB
Westpac
Yorkshire Bank
ESB
Eon
Scottish Power
SSE
Thames Water
UISCE (Irish Water)
HMCTS
L&Q
Revenue Ireland
SLC
Cabot
JBW
Marstons
Walker Love
Wescot
Capgemini
CGI
Concentrix
Experian
FICO
Qualco
Barnsley Council
Newham Council
London Borough of Redbridge
YuEnergy
SES Water
NatWest
Exus
Aldermore
Atom Bank
C&R Software
Adobe
Berneslai Homes
Britannia
British Gas
Capquest
Centrica
Cognizant
Daimler
Debt Managers
Deloitte
Drydens Fairfax
Hito
HP
IBM
Katabat
Liberata
Pega
Standard Life
StepChange
Telrock (Optimus by)

This site uses cookies, if you continue without changing your settings, we'll assume that you are happy to receive all cookies. Click here to learn more about cookies.

Continue

Request a Callback

Sign up to receive the latest collections and recoveries thought leadership insights from Arum:

For more information on how we use your data, please view our privacy policy