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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

DIGITAL PROGRAMME DEFINITION

HOW CAN WE HELP YOU?

Our deep domain expertise in digital, passion for customer experience, and credit and collections market insights mean we can help you create a digital roadmap, and then plan how you will successfully implement your chosen technology, strategy, or processes.

This might include:

  • Setting programme objectives
  • Confirming or validating key technical requirements and process functionality
  • Establishing data and journey innovation requirements and desired outcomes
  • Providing customer/user interface examples (wireframes) and service processes
  • Example copywriting and iteration with teams
  • Refining the initial business case and success measures
  • Reviewing and confirming architecture, integration and design options and timeframes
  • Resourcing and sprint planning

WHAT BENEFITS WILL YOU SEE?

Our roadmap and implementation design will help you to:

  • More quickly access digital plans and materials required to progress implementation
  • Motivate your teams to implement change quickly and iteratively
  • Quickly define and implement MVPs
  • Realise benefits sooner
  • Instil confidence in customer adoption of your new digital services

DIGITAL PROGRAMME DEFINITION IN ACTION

Event

Digital can transform your collections function

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

Total
Accenture
Department for Work & Pensions DWP
HSBC
AIC
Anglian Water
Aktiv Kapital
Business Stream
Butterfield
Bank Zachodni
Car Finance Company
Clydesdale Bank
Deutsche Bank
GE Money
Hoist Finance
Intelligent Finance
ING
International Personal Finance
KBC
Money Barn
Motonovo
New Day
Pepper
Raiffeisen
RBS
Tesco Bank
TSB
Westpac
Yorkshire Bank
ESB
Eon
Scottish Power
SSE
Thames Water
UISCE (Irish Water)
HMCTS
L&Q
Revenue Ireland
SLC
Cabot
JBW
Marstons
Walker Love
Wescot
Capgemini
CGI
Concentrix
Experian
FICO
Qualco
Barnsley Council
Newham Council
London Borough of Redbridge
YuEnergy
SES Water
NatWest
Exus
Aldermore
Atom Bank
C&R Software
Adobe
Berneslai Homes
Britannia
British Gas
Capquest
Centrica
Cognizant
Daimler
Debt Managers
Deloitte
Drydens Fairfax
Hito
HP
IBM
Katabat
Liberata
Pega
Standard Life
StepChange
Telrock (Optimus by)

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