Our deep domain expertise in digital, passion for customer experience, and credit and collections market insights mean we can help you create a digital roadmap, and then plan how you will successfully implement your chosen technology, strategy, or processes.
This might include:
- Setting programme objectives
- Confirming or validating key technical requirements and process functionality
- Establishing data and journey innovation requirements and desired outcomes
- Providing customer/user interface examples (wireframes) and service processes
- Example copywriting and iteration with teams
- Refining the initial business case and success measures
- Reviewing and confirming architecture, integration and design options and timeframes
- Resourcing and sprint planning