The challenge
A major UK consumer credit organisation needed to implement a new collections system to manage increasing volumes, seamlessly onboard newly acquired portfolios and improve collections outcomes.
As a forward-thinking, fast-paced organisation, they were determined to move quickly but without compromising on making the right strategic choice. Having previously worked with us to assess their existing platform and uncover its limitations, they trusted us to guide them through a full, end-to-end system selection process that would meet both their immediate needs and long-term goals.
The solution
Our expert team managed the entire system selection process using our tried-and-tested methodology, aligning everything to our client’s Target Operating Model, and leveraging our extensive market knowledge of over 30 collections systems.
These systems include C&R Software Debt Manager, CGI CACS X, Finvi Katabat, Latitude by Genesys, Experian PowerCurve Collections, Exus EFS, Flexys Control+, Telrock Optimus, Qualco QCR, Tietoevry Collection Suite Nova, Lateral, and Financial Cloud, as well as many others.
Key stages of the process included:
- Vendor shortlisting – we conducted a desktop evaluation to identify suitable vendors, followed by validation and risk assessment.
- Request for Information (RFI) and Proposal (RFP) – we developed functional and non-functional requirements, scoring methodologies, and evaluation criteria.
- Demo workshops – we facilitated multiple scenario-based vendor demonstrations to assess platform capabilities and fit.
- Final recommendation – we produced a final report with detailed recommendations.
Our independence and in-depth understanding of both our client’s operations and the vendor landscape ensured a robust and objective selection process.
The results
The entire process, from initial planning to the final vendor recommendation, was completed in approximately 10 weeks, significantly shorter than the 6 months it was planned to take without our support.
Our client benefited from:
- Independent, unbiased vendor evaluation and selection
- Accelerated decision-making through expert-led workshops and assessments
- Minimal impact on their internal team whilst maintaining control
- Alignment of system capabilities with their Target Operating Model
- An informed decision through comprehensive understanding of market & vendor solutions, capabilities, and roadmaps
With our expertise, they efficiently identified the best debt collection software to support their future growth and operational goals in a fraction of the time it normally takes.