TRUSTED FOR OVER 25 YEARS ACROSS THE GLOBE TO TRANSFORM COLLECTIONS AND RECOVERIES

“The Arum team helped us navigate an interesting RFP process, and in doing so opened our minds to doing things differently. We felt very supported throughout, and felt confident that we had experts guiding us through the process to ask the right questions, and subsequently compare the vendors in a very structured, factual way. Beyond that, thanks to Arum’s powerful combination of project consultancy and hands on subject matter expertise, we were able to achieve a lot in a short space of time.”

Head of Planning & Initiatives, BNZ

“Opos wholeheartedly recommends the Arum Approved Service Provider solution to any organisation seeking a comprehensive assessment of their service provision, along with valuable insights into areas for potential enhancement.”

Managing and Technical Director, Opos

"The expertise, efficiency & considered way the Arum team supports BNZ is second to none and has enabled us to feel confident in our approach, and resulting outcomes. We couldn't be happier with the decision we made to partner with Arum."

Martin King, General Manager, BNZ

"Forid was great to work with, engaged well with our team and had a solid understanding of requirements."

Chris Bell, Partner, Walker Love

"We love working with the team here at BNZ. They are so incredibly professional and I often get feedback about how well they facilitate meetings and drive outcomes. They are so very knowledgeable and drive outcomes for the project by taking ownership. They've been amazing during their visit in NZ with the business testers. They're very organised and communicate very well with both our business users and the wider project team, including the vendor."

Senior IT Programme Manager, BNZ

“This project has been a real success, with a well-designed, well-built, well-tested and well-implemented solution (all in record time despite external challenges) that the business can use with confidence, making a difference to the lives of our customers experiencing difficulties.”

Programme Director – Breathing Space, Lloyds Banking Group

“Working with the Arum team, we have been able to ignite our digital collections strategy. The nudge campaigns implemented in 2020 allowed the council to achieve its cash objective while creating opportunities for the borough’s most vulnerable to be supported too.”

Head of Revenues, London Borough of Redbridge

“It's been a pleasure working with the Arum team. The process of agreeing a contract was easy. I was in regular contact with the account management throughout, who quickly responded to our queries.”

Trustpilot review, Local authority

"The automated system was the largest single project implemented by the business at that time. The commitment, flexibility and technical skills demonstrated by the Arum team were key factors in a successful delivery into production."

Credit Control Director, Scottish bank

“We are working with Arum to implement their recommendations, which will allow us to strive to become market leaders in Local Government debt collection.”

Director of Finance, Barnsley Metropolitan Borough Council

“Arum have been a pleasure to work with. They have brilliant work ethic and have been an integral part of the team. They have supported us a lot and done it with a smile.”

Trustpilot review, Top tier UK retail bank

“The dashboard provides me with a dynamic and detailed knowledge of the operation. It is powerful, galvanising and important to the strategy of our business going forward.”

Group Chief Executive, UK credit management organisation

“Arum’s expertise in credit management across such a diverse client base, meant that the feedback we received compounds knowledge and insight that is otherwise hard to obtain. Their view, as independent advisors, filters out specifics and focuses on the key pain points - current or emerging - that a collections system must address.”

Deputy CEO, EXUS

“It was quite possibly the most comprehensive training I’ve ever had on DMR. The presentation, content, and knowledge share was brilliant. I’ve been crying out for some training like this for years - kudos to the Arum team for facilitating - truly grateful.”

Trustpilot review, Top tier UK retail bank

“I can confidently say without any doubt, Arum became an intrinsic & well-respected part of the team, without whom we would not have achieved all that we have so successfully.”

Programme manager, Top 5 UK Retail Bank

“Arum, an independent organisation with extensive knowledge of the C&R market, provides the standards to validate our product roadmaps and ensure that we release features and capabilities that can increase our customers' ROI.”

Product & Proposition Marketing Manager, Qualco

“Arum colleagues in my team are very knowledgeable, supportive and approachable. They come across very passionate in providing information and fixing issues related to the debt management system. They have a very high work ethic and made several contributions to enhancing colleagues and customer experience. Arum provided excellent support and top class service.”

Trustpilot review, Top tier UK retail bank

“Arum absolutely stand out for me, I can compare you to other suppliers and you have been top of the tree.”

Lead project manager, Major financial services provider

“I have nothing but high praise for Arum and their colleagues. They are professional, knowledgeable and always eager to support and go the extra mile when needed. Well done and thankyou.”

Trustpilot review, Top tier UK retail bank