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DATA SCIENCE AND ANALYTICS

HOW CAN WE HELP YOU?

Arum’s experienced team will help your organisation to unleash the power of internal and external data sources and deliver actionable insights to improve customer journeys and drive better outcomes for their customers in collections.

Typical engagements include:

Portfolio Analysis

Arum will perform a deep dive-review on your debt portfolios to better understand customer circumstances, preferences, and behaviours.

Whether it’s identifying the reasons behind portfolio deterioration, looking for performance improvements, tracking portfolio mix change, or even establishing a stable baseline for implementing change – we have the right people to help. You’ll receive a detailed projected impact analysis with remedial options.

Data Sources

Arum will help you to maximise the benefit from the internal and external data:

  • Review what data you have today and how you can best use it
  • Help you to identify highly beneficial new sources of data which can be easily integrated within your existing systems
  • Quickly put in place sources/strategies/functions which will benefit you today, and aid your future growth into the future
  • Check for full regulatory compliance throughout
  • Always match your specific needs to the most suitable data providers, taken from our extensive network

Data modelling

Arum will help you by creating data models to apply to your collections decisions:

  • Take advantage of your data assets, helping refine your workflows
  • Leverage advanced analytics, from both internal and external data sources
  • Provide advanced reporting and visualisation to turn large volumes of data into actionable insight
  • Identify potential vulnerabilities and financial hardship
  • Safely evolve and translate your decisioning needs with more advanced and technical solutions

WHAT BENEFITS WILL YOU SEE?

  • Expert insights into your portfolio
  • Improved customer journeys
  • Better outcomes for both customers and your organisation
  • Increased returns
  • Improved use of operational capacity by increasing self-service

DATA SCIENCE AND ANALYTICS IN ACTION

Case Study

Increase in payments and reduced costs following collections process improvements

Case Study

Target operating model for public sector

Case Study

Revenue increasing performance reports

Total
Accenture
Department for Work & Pensions DWP
HSBC
AIC
Anglian Water
Aktiv Kapital
Business Stream
Butterfield
Bank Zachodni
Car Finance Company
Clydesdale Bank
Deutsche Bank
GE Money
Hoist Finance
Intelligent Finance
ING
International Personal Finance
KBC
Money Barn
Motonovo
New Day
Pepper
Raiffeisen
RBS
Tesco Bank
TSB
Westpac
Yorkshire Bank
ESB
Eon
Scottish Power
SSE
Thames Water
UISCE (Irish Water)
HMCTS
L&Q
Revenue Ireland
SLC
Cabot
JBW
Marstons
Walker Love
Wescot
Capgemini
CGI
Concentrix
Experian
FICO
Qualco
Barnsley Council
Newham Council
London Borough of Redbridge
YuEnergy
SES Water
NatWest
Exus
Aldermore
Atom Bank
C&R Software
Adobe
Berneslai Homes
Britannia
British Gas
Capquest
Centrica
Cognizant
Daimler
Debt Managers
Deloitte
Drydens Fairfax
Hito
HP
IBM
Katabat
Liberata
Pega
Standard Life
StepChange
Telrock (Optimus by)

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