About · Offices
Our offices
Collections regulation is local. The patterns behind good collections aren't. We work from Atlanta, London and Sydney, and support clients across the United Kingdom, Ireland, the United States, Canada, Australia and New Zealand.
Your nearest office
London
Our largest team works from Hammersmith, west London. From here we advise and deliver collections and recoveries programmes for banks, utilities, telcos and public-sector bodies across the United Kingdom and Ireland.
North America
Atlanta
Vendor selection and technology implementation for US lenders, debt buyers and servicers working to CFPB Regulation F.
Atlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326About the Atlanta officeAustralia
Sydney
Collections transformation and hardship practice for Australian and New Zealand lenders and utilities.
97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000About the Sydney officeWhere we work
Six markets. Six sets of rules.
A global method only helps if it survives contact with local regulation. This is the ground each team works on.
FCA Consumer Duty and CONC; vulnerability and affordability expectations across banking, utilities and telco.
Central Bank of Ireland, the Consumer Protection Code and the CCMA arrears framework.
CFPB Regulation F and the FDCPA, layered over state-by-state licensing and contact rules.
Provincial collection agency licensing, with OSFI expectations for federally regulated lenders.
The ASIC and ACCC debt collection guideline, and hardship obligations under the NCCP Act.
The Credit Contracts and Consumer Finance Act, overseen by the Commerce Commission.
How the group works
One methodology, three time zones.
Work with specialists who've run the playbook in markets like yours.
One method, everywhere
The same five-stage lifecycle (Advise, Procure, Implement, Rescue, Optimise) is run to the same standards, no matter which office leads the work.
Local regulation, local people
Each team is resident in its territory. They understand the regulations, the vendors and the customer expectations, because they work to them every day.
One team across the clock
Atlanta, London and Sydney overlap through the working day. A global programme is staffed from wherever the right experience sits, not wherever the contract was signed.
- AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
- London1 Lyric Square, London W6 0NB
- Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000