Managed services
Managed services for collections technology.
arum Always On gives you a specialist team that runs, changes and improves your collections technology after go-live, on a subscription you draw on as you need it. You pay for the expertise you use, not a team you have to keep busy.
Part of Optimise. See all three ways we make your technology, AI and data work harder.
After go-live
The team you need after go-live is a different team.
A collections managed service is a specialist team that runs, changes and continuously improves your collections technology, sized to the work.
Once technology is live, it keeps earning its keep through small changes made quickly, upgrades and regulatory changes absorbed on time, and features switched on as the operation needs them. The specialist skills for that are scarce, and most organisations only need them some of the time.
arum Always On makes those skills available on subscription, so costs follow demand.
arum Always On
One subscription. Two ways to use it.
Both are delivered by the same collections and technology experts.
You have the technology and need the team
arum becomes your technology optimisation team. We run, improve and evolve your collections technology alongside your people: administration and support, configuration, change and release management, integration and testing, and knowledge transfer.
You have a team and need more from it
We supplement your existing team with the specialist expertise it is missing, for exactly as long as it is needed, and make sure you use the full breadth of the technology you already pay for, not the 20% most operations settle for.
We can also run your segmentation, scoring and reporting as a managed analytics service, with the technology or on its own.
What the team does
Get more from your technology.
Everything the technology needs, day in, day out.
Vendor relationship
We liaise with your vendor, track the roadmap and tell you what should be arriving as part of the licence you already pay for.
Unused capability
We find the functionality you already own and are not using, and switch it on in the right order.
Landscape scan
We watch the market and tell you when something new is worth adopting, and when it is not.
Solution design
New features, customer journeys and integrations, grounded in what already works in your operation.
Integration
Build and maintain the links between your collections technology and the wider estate.
Configuration
Workflows, letters, calls, digital channels and controls, kept up to date.
Testing and training
Test coverage for changes and upgrades, and training for the people who use the technology.
Everyday change
A steady flow of small changes that keeps the technology in step with the operation.
Continuous improvement
Upgrade regression, integration improvements, automation, regulatory updates and UI redesign.
Query desk
One place for the business to get quick, consistent answers.
How it flexes
Sized for the everyday. Ready for the spikes.
We bring in the right people with the right expertise at the right time, for exactly the time needed, so you aren't carrying headcount all year for expertise you may only need for a few days, weeks or months.
A dedicated core covers your everyday needs. The wider arum team covers projects, upgrades and regulatory change.
What clients see
What changes when we are on the team.
- Longevity in the technology you have invested in
- Less frustration and fewer bottlenecks
- An operation running on the full extent of the technology available to it
- Faster changes, fewer errors and less rework
- Regulatory change absorbed into the service
- Less vendor conflict, because someone is managing the relationship
- Knowledge kept and capability built in your own team
- An operation recognised for running its technology to the highest standard, with a global technology transformation partner behind it
Case study
Legacy collections replaced in seven months, then run by us.
A top-tier UK retail bank was running collections on legacy systems going out of support, on infrastructure that was already failing, with a deadline that could not move.
We implemented a leading-practice collections system and migrated the data within seven months. Since then, we've handled change management, training and upgrades, so the bank stays current without having to carry that capability in-house.
From failing legacy infrastructure to a live system
FAQs
Questions about managed services
What does arum Always On cover?
How does the subscription work?
Can you work alongside the team we already have?
Let's talk.
- AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
- London1 Lyric Square, London W6 0NB
- Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000