People
Good technology depends on good people.
The people behind our collections technology work.
We bring together people who have spent their careers inside collections and recoveries with the next generation of technology, AI and data specialists.
Some have run major collections operations. Some have led complex technology programmes. Some are analysts early in their careers. What connects them is specialist knowledge, curiosity and ownership of the work.
Leadership
Leadership should be visible, not put on a pedestal.
Our leaders are experienced operators, technologists and business people who stay close to clients and delivery.
Jamie Waller
A collections and recoveries entrepreneur and philanthropist. He has started, built and expanded businesses in the sector since 1998, and led the acquisition of arum in 2017.
Jamie’s profile
Jason Incles
Has worked for the largest collections and recoveries companies for over two decades, in management and director positions at Experian and TDX.
Jason’s profile
Alex Chapman
Over 20 years across financial services, software and utilities, with senior operational and finance roles at Pelican Business Services, JBW Group, Capita and Lloyds Banking Group.
Alex’s profile
Ella Grice
Joined arum in 2019 and works closely with the CEO and leadership team, turning strategy into action across leadership, business initiatives and Board activity.
Ella’s profile
Simon Day
A strategic CFO specialising in corporate finance, treasury, debt funding and financial transformation, across private equity-backed, owner-managed and corporate businesses. He joined arum in spring 2025.
Simon’s profile
Forid Meah
Joined arum in 2019. More than 15 years of advisory experience across the UK, Europe, Australia, New Zealand and North America, for clients including the Department for Work and Pensions and Hoist Finance.
Forid’s profile
Owen Atkinson
More than 20 years in collections, recoveries and credit risk, leading transformation programmes for Lloyds Banking Group, Barclays, TSB, BNZ, ANZ, British Gas and the Student Loans Company.
Owen’s profile
Mike Dugand
Senior roles at Northgate, Experian, Capital One, Barclaycard and The Nottingham Building Society. He recently ran one of the largest AI technology RFPs in collections and recoveries.
Mike’s profile
Reuben Gates
Two decades in financial services and collections, specialising in advisory, NPL investment and software as a service, after senior roles at Barclays, TDX Group, PRA Group and Cabot.
Reuben’s profile
Stephen Wright
Leads financial services engagements across the UK and Canada, with a track record of delivering complex solutions for major enterprises including Citibank, Lloyds Banking Group, Centrica, Chevron and Shell.
Stephen’s profile
Matt Riddall
Joined arum in 2008. Almost two decades across collections, recoveries and customer operations, working with retail banks including NatWest, HSBC and Lloyds Banking Group, and utilities including E.ON and Thames Water.
Matt’s profileCareers at arum
This could be you.
We hire experienced people who want real responsibility and visible outcomes. If that sounds like you, we’d love to chat.
See open roles
The people behind the work
The people you meet are the people doing the work.
We're deliberately specialist and relatively flat. Senior experts stay close to delivery. Our people are trusted with real responsibility. And ideas travel quickly from the person doing the work to the person making the decision.
For clients, that means experienced people without layers between the question and the answer. For our team, it means visibility, ownership and the chance to see the outcome of their work.
Our people
Real people, different routes into arum.
Vrnda Vinod
Analyst
“I joined arum straight after university and was on a live client engagement within weeks. The senior team invest time in coaching and you are trusted with real analysis early.”
Roshni Thapa
Analyst
“The variety is what I value most. In a single year I have worked across banking, utilities and public sector projects, and each one has stretched me in a different way.”
Ross Alexander
Consultant
“arum gives you the space to shape how we work with clients. If you have a better way of doing something, you are expected to bring it forward, not wait to be asked.”
Matt Riddall
SVP, Client Solutions
“After years in industry, arum felt different from day one. You are close enough to clients to see the impact of your work, and close enough to colleagues to keep learning from them.”
Owen Atkinson
Director of Delivery Services
“Leading delivery at arum means owning outcomes. We back our people to make the calls that keep client projects on track.”
Stuart Walker
Senior Consultant
“The mix of advisory, technology and analytics work keeps every engagement fresh. You are not boxed into one lane, which is why I have stayed.”
How we work
Small teams. Real responsibility. Shared standards.
- Close to clients: our teams work alongside the people making and delivering the decisions.
- Expert-led: senior experts coach, challenge and stay involved in the work.
- Ideas over hierarchy: a better answer matters more than where it came from.
- One specialist market: collections gives people depth, while technology, AI, analytics and different sectors give variety.
- International by default: teams work together across the UK, North America and Australia.
Join arum
Two ways to join arum.
Build a career here. Or bring your experience to a project.
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