Collections and recoveries technology, AI and data.
About
From a small Edinburgh-based team in 1998 to experts in collections and recoveries technology across three continents.
How we got here
We started in 1998 as a small team of technology transformation experts, focused on collections and recoveries from the first day.
Going deep into one industry taught us how collections technology, data and operations really work together, and it still defines how we work.
Since then, we've supported hundreds of clients in 23 countries, from Bermuda to Iceland, working from three offices in London, Sydney and Atlanta.
Timeline
Technology transformation experts in collections and recoveries, with a handful of staff.
Helped an international bank build a high-performing collections operation in Germany and Spain.
Helped a client manage rising mortgage defaults and customers in financial difficulty.
The team grew, and we opened an office in London.
Benchmarked an Australian client's collections operation to make it more resilient.
The entrepreneur, investor and philanthropist was drawn by our reputation, expertise and ability to deliver.
Globally recognized accreditations for how our work is managed.
The arum Group launched Just, the UK's first enforcement market integrator.
An industry award for the automated Breathing Space solution built for Lloyds Banking Group.
Appointed to the Debt Resolution Services framework for the public sector.
Marked with high-profile projects in the USA, Australia and New Zealand.
Became a member of the Receivables Management Association International, supporting our growth in the US and internationally.
arum today
North America
Vendor selection and technology implementation for US lenders, debt buyers and servicers working to CFPB Regulation F.
About the Atlanta office
EMEA
The group's largest team. Banking, utilities, telco and public-sector work under FCA Consumer Duty and CONC.
About the London office
Australia
Collections transformation and hardship practice for Australian and New Zealand lenders and utilities.
About the Sydney office