About

Our story

From a small Edinburgh-based team in 1998 to experts in collections and recoveries technology across three continents.

-28
Years in collections and recoveries
23
Countries worked in
3
Offices on three continents
500+
Projects delivered

How we got here

One industry, understood properly.

We started in 1998 as a small team of technology transformation experts, focused on collections and recoveries from the first day.

Going deep into one industry taught us how collections technology, data and operations really work together, and it still defines how we work.

Since then, we've supported hundreds of clients in 23 countries, from Bermuda to Iceland, working from three offices in London, Sydney and Atlanta.

Timeline

Milestones that built arum.

  1. 1998

    Founded in Edinburgh

    Technology transformation experts in collections and recoveries, with a handful of staff.

    Edinburgh Castle above the Ross Fountain
  2. 2006

    First project in mainland Europe

    Helped an international bank build a high-performing collections operation in Germany and Spain.

    The Sagrada Familia in Barcelona
  3. 2012

    First project in the Americas

    Helped a client manage rising mortgage defaults and customers in financial difficulty.

    The Statue of Liberty with lower Manhattan behind it
  4. 2014

    Opened our London office

    The team grew, and we opened an office in London.

    Tower Bridge and City Hall in London
  5. 2016

    First project in Asia Pacific

    Benchmarked an Australian client's collections operation to make it more resilient.

    Sydney Opera House and the harbour
  6. 2017

    Jamie Waller acquires arum

    The entrepreneur, investor and philanthropist was drawn by our reputation, expertise and ability to deliver.

    Jamie Waller
  7. 2018

    Achieved ISO 27001 and Cyber Essentials Plus accreditations

    Globally recognised accreditations for how our work is managed.

    The ISO 27001 certification mark
  8. 2019

    Launched Just

    The arum Group launched Just, the UK's first enforcement market integrator.

    The Just logo
  9. 2021

    Award for the Lloyds Breathing Space build

    An industry award for the automated Breathing Space solution built for Lloyds Banking Group.

    The industry award
  10. 2022

    Crown Commercial Service framework

    Appointed to the Debt Resolution Services framework for the public sector.

    The Crown Commercial Service supplier mark
  11. 2023

    Celebrated 25 years

    Marked with high-profile projects in the USA, Australia and New Zealand.

    The arum 25 years mark
  12. 2025

    Joined RMAI

    Became a member of the Receivables Management Association International, supporting our growth in the US and internationally.

    The RMAI member mark

arum today

Three offices, one way of working.

How the group works
The Atlanta skyline at dusk, seen across Piedmont Park

North America

Atlanta

Atlanta Financial Center3343 Peachtree Rd NE, Suite 145Atlanta, GA 30326
Contact us
  • United States
  • Canada

Vendor selection and technology implementation for US lenders, debt buyers and servicers working to CFPB Regulation F.

Tower Bridge and the City of London skyline at dusk

EMEA

London

1 Lyric SquareLondon W6 0NB
Contact us
  • United Kingdom
  • Ireland

The group's largest team. Banking, utilities, telco and public-sector work under FCA Consumer Duty and CONC.

Sydney Opera House and Harbour Bridge at dusk

Australia

Sydney

97-99 Bathurst StSuite 1087, Ground FloorSydney NSW 2000
Contact us
  • Australia
  • New Zealand

Collections transformation and hardship practice for Australian and New Zealand lenders and utilities.

Let's talk.

Put 28 years of experience to work on what you need. Thirty minutes with one of our senior experts. Tell us what you're trying to change.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000