Procure
Collections and recoveries technology procurement and selection.
The right technology decision sets your operation up for years. We run an independent, evidence-led selection, so you choose the right solution, vendor and contract with confidence, and never on three demos and a gut feel.
Projects delivered across 23 countries, so our view of the market is first-hand.
Source: arumHow the right selection gets made
The best selection is made on evidence, not on the best demo.
Collections technology procurement is the process of setting requirements, assessing the market, selecting a vendor and negotiating the contract.
A structured selection widens the field beyond the vendors you already know, tests every option against your own requirements and prices them like for like, so the demos inform the decision instead of making it.
That is what protects you later: functionality that really is ready, an implementation plan that holds and a contract that works when it matters.
Our model
Five steps from market view to signed contract.
- 01
Market
Map the global market against your agreed requirements, not only the vendors you know. - 02
Assess
Build the longlist and shortlist, testing functional, technical, operational and delivery fit. - 03
Validate
Run scenario-based demonstrations, references and due diligence, and score every vendor against your weighted requirements, including AI governance and explainability. - 04
Select
Recommend the solution that best fits your requirements, business case and delivery needs. - 05
Negotiate
Challenge pricing, licences and implementation costs, and secure service levels and contract terms that protect the investment.
Case study
A full system selection in 10 weeks.
A consumer credit organisation needed a new collections system to handle rising volumes and onboard acquired portfolios. Leadership wanted to move fast without compromising the selection.
We ran shortlisting, RFI and RFP, and scenario demo workshops, and made a final recommendation in about 10 weeks. The plan had allowed six months.
System selection, against a six-month plan
We choose from the whole market, not a preferred list.
Marketplace by arum lists 191 vendors. 12 are arum approved, which means they’ve passed our independent assessment across 20 capability areas. That’s useful evidence, but it never limits your choice. Your requirements decide the shortlist.
Logos with a page link to our assessment of that technology.
Why arum
A decision you can take to the board.
Independent
Our advice isn't tied to software licences, implementation revenue or vendor relationships.
We know the market
We track 191 vendors on Marketplace by arum, and have evaluated 47 AI providers worldwide.
We can stay for delivery
The team that wrote your requirements can see them through to go-live.
FAQs
What buyers ask us.
Do you only recommend arum approved vendors?
Can you run the whole process?
How do you assess AI vendors?
Can you implement the solution once it's chosen?
Let's talk.
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