Sector · Water

Technology and data that work harder.

The right action is different for every account, and the data shows which.

We help water companies collect fairly: finding the customers who need support, focusing effort on those who can pay and meeting Ofwat's expectations on vulnerability.

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2 million

Households across England and Wales now pay less for water through social tariffs, with bills cut by an average of £190. Knowing who needs which treatment is our data expertise

Source: CCW, November 2025

What we see

How water debt is collected fairly.

Telling hardship from disengagement

Both look the same on an arrears report. Segmentation and the Financial Vulnerability Score separate them, so each customer gets the right treatment.

Court fees that don't pay back

Litigation scorecards and return modelling show where legal action is justified before you commit fees, and which customers should never be selected.

Knowing what the debt is worth

Portfolio analysis shows collectability, expected recovery and value, including preparation for debt sale where appropriate.

Regulatory context

Affordability, vulnerability and Priority Services come first.

  • OfwatThe water regulator. Its expectations on affordability, vulnerability and Priority Services shape how collections and repayment support are designed.

How we help

From the data to the decision to the system it runs in.

Your book mixes household and non-household debt. The work is deciding what's collectible, which treatment fits, where recovery spend is likely to pay back and where affordability should change the approach.

Much of our water work starts with the data. We build collection and litigation scorecards and model the likely return from each strategy. Then we help you select, implement and optimise the billing and collections technology those decisions run in, so the right action reaches each account.

How we help, in eight services

Where we help water companies.

  1. Advise

    Work out what you need, and whether to optimise, buy or build.

  2. Procure

    Choose the right technology from the whole market, at the right price.

  3. Implement

    Get it live, on a plan the business can trust.

  4. Rescue

    Get a stalled programme moving again, and through to go-live.

  5. Optimise

    Get more from the technology, data and the AI you already own.

Specialist services

AI solutionsPrepare, select, implement and govern practical AI in collections.AnalyticsUse scoring, segmentation and insight to improve outcomes.Managed servicesRun and improve your collections technology with a specialist team.

Case study

An independent view of a vendor relationship.

Major UK water supplier6m

Customers covered by the review, ahead of contract conversations

Read the case study

FAQs

Questions water companies ask us

Can you work with our existing billing and collections systems?
Yes. We assess your current estate and can optimise what you have, improve integrations or help select and implement replacement technology.
Which decisions can analytics help us make?
What's collectible, which strategy to use, whether litigation is likely to pay back, where vulnerability should change treatment and whether debt should be collected or prepared for sale. Our scorecards turn portfolio data into account-level decisions.
Can you help us prepare a portfolio for sale?
Yes. We analyse collectability, expected recovery and value, and support portfolio preparation, valuation and auction programmes.
Can AI help us collect water debt fairly?
Yes. AI and the Financial Vulnerability Score separate hardship from disengagement across the whole book, so support goes to the customers who need it and effort goes where it will pay back. Every decision stays explainable to Ofwat and to the customer.

Let's talk.

Thirty minutes with one of our senior experts who knows water debt and Ofwat's expectations.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000