Client work
Client case studies
Recent programmes, the number the client cared about most, and what we did to get there.
“A solution the business can use with confidence, making a difference to the lives of our customers experiencing difficulties.”
Results
Results our clients bank on.
Each case study sets out the challenge, how we approached it and what changed.
90%Of eligible customers placed on the moratorium the same day
60%Increase in campaign payments, from 28% to 45% of campaign value
42Recommendations from a two-week assessment, all deliverable within six months
First saleAchieved at fair market price, with minimal operational fallout
£56mCollectible debt identified
7 monthsFrom failing legacy infrastructure to a live system
6mCustomers covered by the review, ahead of contract conversations
35+Recommendations to get more from technology they already owned
$2m+Multi-million dollar savings identified before implementation began
10 weeksSystem selection, against a six-month plan
2New Debt Manager strategies live: Disputes and Trace
RoadmapA prioritised automation heatmap and delivery roadmap across AI and RPA
- Banking · Technology350new componentsWhat we didDesigned and built an automated Breathing Space solution with 350 new components, delivered fully remotely.Read the case study
- Local government · Technology
60%Increase in campaign payments from channels they had already paid forWhat we didRebuilt the contact strategies running through digital channels the council already owned, and set new measures for success.Read the case study - Local government · Advisory
42Recommendations from a two-week assessment, deliverable in six monthsWhat we didRan a two-week current state assessment across analytics, performance, operations, culture and technology, and set a six-month plan.Read the case study - Debt purchase · Data Analytics
First saleA first debt sale at fair market price, and a forward flow strategy after itWhat we didSegmented the portfolio, built the business case, ran the sale process end to end and set up a forward flow strategy.Read the case study - Energy · Data AnalyticsEnergy provider£56mCollectible debt identified for an energy providerWhat we didApplied our Financial Vulnerability Score to segment more than 50,000 customers, so each group got the right treatment.Read the case study
- Banking · TechnologyTop tier UK retail bank7 monthsFrom failing legacy infrastructure to a live system, then run by usWhat we didImplemented a new collections system and migrated the data in seven months, then took on change, training and upgrades.Read the case study
- Water · Advisory
6mCustomers covered by an independent review ahead of contract renewalWhat we didReviewed every Experian service in use across the portfolio, mapped the architecture and set out options ahead of contract talks.Read the case study - DCA and BPO · Technology
35+Recommendations to get more from technology they already ownedWhat we didRan a full Debt Manager health check across workflow, data, change and compliance before a cloud migration.Read the case study - Financial services · AdvisoryMajor US financial services provider$2m+Multi-million dollar savings identified before implementation beganWhat we didRan a pre-implementation review with a total cost of ownership model, contract risk review and benchmark service levels.Read the case study
- Consumer credit · TechnologyConsumer credit organisation10 weeksSystem selection, against a six-month planWhat we didRan a full, independent system selection, from shortlist and RFP to scenario demos and a final recommendation.Read the case study
- DCA and BPO · TechnologyDebt collection agency2 strategiesDisputes and Trace built into Debt Manager, automated without losing the personal touchWhat we didDesigned, built and deployed two new Debt Manager strategies, then transferred the knowledge so the agency can keep going.Read the case study
- Debt purchase · ArumAIGlobal debt purchaserRoadmapPrioritised AI and automation opportunities, benefits and recommendationsWhat we didIndependently assessed an existing AI and automation estate, then produced a prioritised heatmap and delivery roadmap.Read the case study
In their words
What clients say about working with arum.
“The arum team formed a fundamental part of the programme team and provided support and key expertise which benefited the business throughout the programme, hence the number of contract extensions.”
Joanne Le Roy, Programme Lead CLS UK, Bank of Ireland 
“Innovative ways to treat customers, and segmentation to personalise treatments.”
Noor Hussain, Credit Risk Manager, British Gas 
“The arum team helped us navigate an interesting RFP process, and in doing so opened our minds to doing things differently.”
Head of Planning and Initiatives, BNZ “The team is amazing. They have helped us in so many ways. Technical, logistical, project management.”
Vice President, consumer financial services company, United States “arum are great to work with, they are proactive, responsive, knowledgeable, flexible and friendly.”
Senior Manager, multinational banking and financial services company, APAC
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