Sector · Local government

Technology and data for the whole resident picture.

See the household, not just the account.

The same household can owe council tax, rent and a benefit overpayment, each held in a different system. We help councils join up that picture, spot hardship earlier and collect in a way residents can manage.

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Public-sector frameworks you can buy us through: Crown Commercial Service: Debt Resolution Services, and G-Cloud

Source: arum

What we see

How councils collect better, for residents and revenues.

Data held in separate systems

Council tax, housing and benefits teams often hold their own records. Joining them up makes fair, efficient decisions possible.

Modernising without risking revenue

A practical roadmap for improving or replacing technology, without destabilising live revenues and collections.

Automation that stays fair

Analytics and AI can speed up prioritisation. They also have to flag residents who need a different approach.

Regulatory context

Resident data, handled with care.

Public-sector obligations and ICO guidance shape how resident data is used, shared and automated.
  • ICOThe data protection regulator. Its guidance governs the use, sharing and automation of resident data in council collections.

How we help

Connected data, better decisions, more revenue collected fairly.

With the whole picture, collecting one debt helps rather than hinders repayment of another. Recovery costs less and helps more residents.

We help you assess your technology estate, define future requirements, improve data and integrations, select and implement new solutions where needed and deliver the change. Our analytics then segment debt, use the Financial Vulnerability Score to find residents who need different treatment, and prioritise the collection routes most likely to work.

How we help, in eight services

Where we help councils.

  1. Advise

    Work out what you need, and whether to optimise, buy or build.

  2. Procure

    Choose the right technology from the whole market, at the right price.

  3. Implement

    Get it live, on a plan the business can trust.

  4. Rescue

    Get a stalled programme moving again, and through to go-live.

  5. Optimise

    Get more from the technology, data and the AI you already own.

Specialist services

AI solutionsPrepare, select, implement and govern practical AI in collections.AnalyticsUse scoring, segmentation and insight to improve outcomes.Managed servicesRun and improve your collections technology with a specialist team.

Case study

Campaign payments up 60%.

London Borough of Redbridge60%

Increase in campaign payments, from 28% to 45% of campaign value

Read the case study

FAQs

Questions councils ask us

Can you help us join up data across council services?
Yes. We assess your technology and data landscape, define the integrations you need and help design or procure the capability for a connected view.
Can you be procured through public-sector frameworks?
Yes. You can buy our services directly, or through the Crown Commercial Service: Debt Resolution Services framework and G-Cloud.
How do you help councils treat vulnerable residents fairly?
The Financial Vulnerability Score identifies residents who need different treatment, and every automated step has transparency and controls built in. So efficiency improves without harming outcomes.
How can AI help a council collect more fairly?
AI can join up the resident picture across council tax, housing and benefits, prioritise the routes most likely to work and flag residents who need a different approach. We help you choose the tools, check the data and keep every automated decision explainable.

Let's talk.

Thirty minutes with one of our senior experts who knows council tax, housing and overpayment recovery.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000