About · Offices · London

arum in London

Our largest team works from Hammersmith, west London. From here we advise and deliver collections and recoveries programmes for banks, utilities, telcos and public-sector bodies across the United Kingdom and Ireland.

Tower Bridge and the City of London skyline at dusk
Address
1 Lyric SquareLondon W6 0NB
Get directions
Opening hours
Monday to Friday, 9am to 5pmLyric Square sits beside Hammersmith station, on the Piccadilly, District, Circle and Hammersmith & City lines, with the bus station on the same side of the Broadway.
Contact
info@arum-global.com
Markets served
United Kingdom, Ireland

What we do here

What the London team does.

The full five-stage lifecycle (Advise, Procure, Implement, Rescue, Optimise), run by people who have held senior roles in UK collections operations.

All services

Technology choice and procurement

Independent selection of collections and recoveries technology, with a shortlist built from our assessments of the vendors serving the UK and Irish market.

Implementation and rescue

Programme leadership for new technology, and recovery of implementations that have slipped on cost, scope or confidence.

Operating models and analytics

Treatment strategy, contact policy, vulnerability and affordability practice, and the analytics behind them.

Local regulation

The rules our London clients work to.

Every recommendation is tested against the regulation that applies in the market, not a generic best-practice deck.

  • FCA Consumer Duty Evidencing good outcomes in collections, from contact strategy through to forbearance decisions.
  • CONC Arrears handling, affordability and forbearance requirements across consumer credit.
  • Vulnerability and affordability Identifying vulnerable customers, and matching treatment to what someone can actually pay.
  • Ireland Central Bank of Ireland rules, the Consumer Protection Code and the CCMA arrears framework, led from London.

FAQs

London questions.

The things people ask us most about this office and this market.

Where is arum's London office?
1 Lyric Square, London W6 0NB, in Hammersmith. Hammersmith station is on the same square, on the Piccadilly, District, Circle and Hammersmith & City lines.
Who does arum work with in the UK?
Banks and lenders, utilities, telcos, the public sector, debt purchasers and servicers. Past work includes Lloyds Banking Group, British Gas, Engie UK and the DWP.
Does the London team cover Ireland?
Yes. Irish work is led from London, under Central Bank of Ireland rules, the Consumer Protection Code and the CCMA arrears framework.
How do engagements usually start?
With a thirty-minute conversation with one of our senior experts. We look at what you're trying to change, what the current technology and operating model can support, and what the regulator expects. It's free, and there's no obligation.
Is arum independent of the technology vendors?
Yes. We take no commission from vendors. Our marketplace lists the vendors we've assessed and shows which are arum approved, so a shortlist can always be traced back to evidence.

Our other offices

Where else we work.

Atlanta, London and Sydney overlap through the working day, so a programme is staffed from wherever the right experience sits.

North America

Atlanta

Vendor selection and technology implementation for US lenders, debt buyers and servicers working to CFPB Regulation F.

Visit the Atlanta office page Australia

Sydney

Collections transformation and hardship practice for Australian and New Zealand lenders and utilities.

Visit the Sydney office page
Contact arum

Let's talk.

Thirty minutes with one of our senior experts who has run collections in your territory, before anyone talks about technology.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000