Sector · DCA and BPO

Technology built to scale.

Winning business now takes evidence as well as performance.

Creditors expect controls, evidence and technology that scales, alongside results. We help agencies deliver all of it with automation, analytics and AI, and show creditors that the controls work.

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100%

Of our clients say they would use us again

Source: arum client surveys 2023 to 2025

What we see

What the best agencies get right.

Technology that scales with volume

An estate that flexes with portfolio volumes, new clients and changing creditor requirements.

Onboarding new portfolios fast

Configuration, integration, data migration and delivery capability that get new portfolios working sooner.

More from the technology you have

Optimisation, analytics and AI that improve productivity and decisions, without replacing core technology.

Regulatory context

Creditors expect the evidence as well as the result.

FCA rules and Consumer Duty shape your controls and outcomes. Creditor governance and audit add another layer of evidence and reporting on top.
  • FCAThe conduct regulator for UK debt collection. Agency operations, customer treatment and controls sit under its supervision.
  • Consumer DutyRequires evidence of good customer outcomes, which creditors increasingly expect their servicing partners to provide.

How we help

The right technology wins panels and protects margins.

Your operation runs on technology. A new client can change volumes quickly. Every creditor has different requirements. Technology capability increasingly shapes your costs and your chance of winning panels, and the agencies that get it right win more.

We help you build the right technology roadmap, procure solutions, deliver implementations and keep improving the technology, analytics and AI behind the operation. Our collection and litigation scorecards show where effort and external recovery spend are most likely to pay back. And where AI can improve an outcome, we help you choose it, govern it and take it live.

How we help, in eight services

Where we help agencies.

  1. Advise

    Work out what you need, and whether to optimise, buy or build.

  2. Procure

    Choose the right technology from the whole market, at the right price.

  3. Implement

    Get it live, on a plan the business can trust.

  4. Rescue

    Get a stalled programme moving again, and through to go-live.

  5. Optimise

    Get more from the technology, data and the AI you already own.

Specialist services

AI solutionsPrepare, select, implement and govern practical AI in collections.AnalyticsUse scoring, segmentation and insight to improve outcomes.Managed servicesRun and improve your collections technology with a specialist team.

Case study

35+ recommendations before a cloud migration.

CBE Group35+

Recommendations to get more from technology they already owned

Read the case study

FAQs

Questions agencies ask us

Can you help us prepare our technology for a major panel win?
Yes. We assess capacity and capability, find the gaps, support technology selection or enhancement and provide implementation resource for onboarding.
Do you work with existing collections technology?
Yes. We have hands-on experience across the major collections technologies, and can optimise, integrate, upgrade or help replace them.
How quickly can you help us onboard a new portfolio?
We focus on what decides onboarding speed: configuration, integration, data migration and delivery capability. We can add people to your team to get new portfolios live faster.
Can AI help an agency win and service more panels?
Yes. AI can lift contact strategy, agent productivity and treatment decisions inside your existing technology, and give creditors the evidence they ask for. We help you pick the right uses, choose the tool and show the controls work.

Let's talk.

Thirty minutes with one of our senior experts who knows agency operations and creditor panels.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000