About · Offices · Sydney

arum in Sydney

Our Australia and New Zealand team works from Bathurst Street in the Sydney CBD. From here we support lenders, utilities and servicers on collections transformation, hardship practice and the technology behind both.

Sydney Opera House and Harbour Bridge at dusk
Address
97-99 Bathurst StSuite 1087, Ground FloorSydney NSW 2000
Get directions
Opening hours
Monday to Friday, 9am to 5pmBathurst Street is in the southern CBD, a few minutes' walk from Town Hall station and the QVB light rail stop.
Contact
info@arum-global.com
Markets served
Australia, New Zealand

What we do here

What the Sydney team does.

Collections transformation and hardship practice for Australian and New Zealand lenders and utilities, with the technology decisions that follow from them.

All services

Collections transformation

Operating model, treatment strategy and the technology decisions that make both deliverable.

Hardship practice

Hardship identification, assessment and treatment designed to meet obligations and hold up under review.

Technology advice and delivery

Independent technology selection, implementation leadership and optimisation of systems already in place.

Local regulation

The rules our Australian clients work to.

Hardship obligations shape almost every design decision in the Australian and New Zealand market.

  • ASIC and ACCC guideline The joint debt collection guideline, and what it means for contact and conduct.
  • NCCP Act hardship Hardship obligations, from how a request is captured to how an arrangement is monitored.
  • New Zealand The Credit Contracts and Consumer Finance Act, overseen by the Commerce Commission, led from Sydney.
  • Vulnerability Identifying vulnerable customers and matching treatment to circumstance, not just to balance.

FAQs

Sydney questions.

The things people ask us most about this office and this market.

Where is arum's Sydney office?
97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000, in the southern CBD, a few minutes' walk from Town Hall station.
Who does arum work with in Australia?
Banks and non-bank lenders, utilities, telcos, debt purchasers and servicers, and the technology vendors that supply them.
Does the Sydney team cover New Zealand?
Yes. New Zealand work is led from Sydney, under the Credit Contracts and Consumer Finance Act and Commerce Commission expectations.
How do I contact the Sydney team?
Email info@arum-global.com or send an enquiry from the contact page, and the message reaches the Sydney team directly.
Is arum's advice on technology independent?
Yes. We take no commission from vendors. Our marketplace lists the vendors we've assessed and shows which are arum approved, so a shortlist can always be traced back to evidence.

Our other offices

Where else we work.

Atlanta, London and Sydney overlap through the working day, so a programme is staffed from wherever the right experience sits.

EMEA

London

The group's largest team. Banking, utilities, telco and public-sector work under FCA Consumer Duty and CONC.

Visit the London office page North America

Atlanta

Vendor selection and technology implementation for US lenders, debt buyers and servicers working to CFPB Regulation F.

Visit the Atlanta office page
Contact arum

Let's talk.

Thirty minutes with one of our senior experts on collections transformation and hardship, in your time zone.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000