Sector · Energy

Energy arrears that respect affordability, priority support and license conditions.

In a large book, the right decisions add up fast.

Ofgem expects every customer in arrears to be treated fairly, and the data to do that already sits in your systems. We help energy suppliers use data, technology and AI to decide who to collect from, how and where to hold back.

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15,000+

Customers able to pay, identified fairly in one supplier's book, with specialist cases surfaced for support

Source: arum, energy provider case study

What we see

Where technology and data make the difference in energy.

Collecting from the right customers

Treating every account the same wastes effort and risks harming customers who can't pay. Scorecards and segmentation show who can pay, who needs help and which strategy fits.

Court costs that never come back

Many organizations take too many accounts to court. Litigation scoring estimates the likely return first, so recovery spend goes where it's most likely to pay back.

Knowing what the book is worth

Current and historic vulnerability affects both how you treat customers and what the debt is worth. The Financial Vulnerability Score informs both, including debt-sale analysis and auction support.

Regulatory context

Regulatory expectations from state public utility commissions shape every design decision.

State public utility commissions obligations shape the work end to end.
  • state public utility commissions

How we help

Small improvements add up fast in a large book.

Energy debt portfolios are large and move fast. The opportunity is in knowing which accounts to prioritize, which treatment to use, where more recovery spend will pay back and where vulnerability or affordability should change the approach.

Much of our energy work starts with the data: we analyze portfolio performance, build collection and litigation scorecards and model the return from each strategy before you commit more spend. We also help you choose, implement and get more from the collections technology those decisions run in, and we can analyze portfolios for debt sale and help run sale or auction programs.

How we help, in eight services

Where we help energy suppliers.

  1. Advise

    Work out what you need, and whether to optimize, buy or build.

  2. Procure

    Choose the right technology from the whole market, at the right price.

  3. Implement

    Get it live, on a plan the business can trust.

  4. Rescue

    Get a stalled program moving again, and through to go-live.

  5. Optimize

    Get more from the technology, data and the AI you already own.

Specialist services

AI solutionsPrepare, select, implement and govern practical AI in collections.AnalyticsUse scoring, segmentation and insight to improve outcomes.Managed servicesRun and improve your collections technology with a specialist team.

Case study

£56m of collectible debt, identified fairly.

Energy provider£56m

Collectible debt identified from more than 15,000 customers able to pay, with specialist cases surfaced for support

Read the case study

FAQs

Questions energy suppliers ask us

How can your analytics improve energy collections?
We analyze performance at portfolio and account level. Collection and litigation scorecards help you decide who to collect from, which strategy to use and where more recovery spend is likely to pay back.
Can you help us decide whether to litigate or sell debt?
Yes. Litigation scorecards estimate the likelihood and economics of recovery before court costs are committed. At portfolio level, we analyze collectability and returns to support hold-or-sell decisions, valuation and auctions.
How do you handle vulnerability in a high-volume book?
The Financial Vulnerability Score identifies current and historic vulnerability for every account, so treatment can be adjusted even across very large portfolios.
How can AI help with a high-volume energy debt book?
AI models can prioritize accounts, spot affordability and vulnerability signals early and choose the right treatment at a scale no team can manage by hand. We check the data can support it, choose the tool and monitor the outcomes against Ofgem's expectations.

Let's talk.

Thirty minutes with one of our senior experts who knows energy debt and Ofgem's expectations.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000