About · Offices · Atlanta

arum in Atlanta

Our North American team works from the Atlanta Financial Center in Buckhead. From here we support lenders, debt buyers and servicers across the United States and Canada on collections technology, operating models and data.

The Atlanta skyline at dusk, seen across Piedmont Park
Address
Atlanta Financial Center3343 Peachtree Rd NE, Suite 145Atlanta, GA 30326
Get directions
Opening hours
Monday to Friday, 9am to 5pmThe Atlanta Financial Center sits on Peachtree Road NE in Buckhead, a short walk from Buckhead station on MARTA's Red and Gold lines.
Contact
info@arum-global.com
Markets served
United States, Canada

What we do here

What the Atlanta team does.

Vendor selection and technology implementation for US and Canadian receivables, run to the same five-stage lifecycle as the rest of the group.

All services

Technology selection

Independent assessment of the collections and recoveries technology sold into the US market, with a shortlist built on evidence rather than vendor decks.

Implementation and recovery

Programme leadership for replacing core technology, and rescue work where a build has stalled or a go-live date has slipped.

Compliance-led operating models

Contact strategy, treatment design and reporting that stand up to Regulation F and state-level examination.

Local regulation

The rules our US clients work to.

Federal rules set the floor. State licensing and contact requirements usually decide how a strategy is actually built.

  • CFPB Regulation F Contact frequency, electronic communications and validation requirements, designed into the technology rather than bolted on.
  • FDCPA Third-party collection conduct, disclosures and dispute handling.
  • State licensing State-by-state licensing and contact rules layered over the federal position.
  • Canada Provincial collection agency licensing, with OSFI expectations for federally regulated lenders, led from Atlanta.

FAQs

Atlanta questions.

The things people ask us most about this office and this market.

Where is arum's Atlanta office?
Atlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326, in Buckhead. Buckhead station on MARTA's Red and Gold lines is a short walk away.
Who does arum work with in the United States?
Lenders, card issuers, debt buyers, third party servicers and the vendors that supply them. arum is a member of the Receivables Management Association International.
Does the Atlanta team cover Canada?
Yes. Canadian work is led from Atlanta, under provincial collection agency licensing and, for federally regulated lenders, OSFI expectations.
How does arum handle Regulation F in a technology selection?
Contact frequency, electronic communication and validation requirements are written into the evaluation criteria, so a shortlist only contains technology that can evidence it in configuration.
Can you work with a US team from the UK?
Programmes are staffed from wherever the right experience sits. Atlanta, London and Sydney overlap through the working day, and the same method is run whichever office leads.

Our other offices

Where else we work.

Atlanta, London and Sydney overlap through the working day, so a programme is staffed from wherever the right experience sits.

EMEA

London

The group's largest team. Banking, utilities, telco and public-sector work under FCA Consumer Duty and CONC.

Visit the London office page Australia

Sydney

Collections transformation and hardship practice for Australian and New Zealand lenders and utilities.

Visit the Sydney office page
Contact arum

Let's talk.

Thirty minutes with one of our senior experts who has delivered under Regulation F.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000