Research, points of view and case studies

All articles

• News · arum news

  arum confirms group COO appointment

  arum has appointed Carlos Osorio as Chief Operating Officer (COO) of the Group, working alongside Jamie Waller, Executive Chair and CEO.

  26 January 2026 · 2 minute read

  aarum

• News · arum news

  arum announces appointment of executive chair and CEO

  Jamie Waller has formally taken on the roles of Executive Chair and Chief Executive Officer of arum, effective from the start of 2026.

  15 January 2026 · 2 minute read

  aarum

• News · arum news

  arum launches Marketplace: the hall that never sleeps

  arum has launched Marketplace by arum at Credit Strategy's Credit Week: a global digital exhibition hall for credit and collections, open 24 hours a day.

  1 July 2025 · 2 minute read

  aarum

• News · arum news

  Marketplace by arum announces three-year sponsorship of Credit Week

  Marketplace by arum is sponsoring the Exhibition Hall at Credit Week, the UK's flagship event for credit professionals, for three years.

  8 May 2025 · 2 minute read

  aarum

• News · arum news

  arum launches a global marketplace for credit and collections

  arum has launched Marketplace by arum, a global marketplace where credit and collections professionals find, compare and contact specialist vendors.

  6 May 2025 · 2 minute read

  aarum

• News · arum news

  arum joins Receivables Management Association International

  arum continues US expansion with membership of Receivables Management Association International

  11 April 2025 · 3 minute read

  aarum

• News · arum news

  arum shortlisted at the Collections & Vulnerability Awards

  arum and the Building Societies Association are finalists for the Excellence in Training Award at the Collections and Vulnerability Awards.

  16 October 2024 · 2 minute read

  aarum

• News · arum news

  arum appoints Matt Trueman as Managing Director

  arum has appointed Matt Trueman as Managing Director to lead the next phase of the firm's growth.

  25 April 2024 · 3 minute read

  aarum

• News · Banking

  arum and the Building Societies Association launch training

  arum is pleased to announce a partnership with the Building Societies Association (BSA) to provide high quality certified training to BSA members, beginning March 2024.

  15 January 2024 · 2 minute read

  aarum

• News · arum news

  arum certifies as a B Corporation

  arum, alongside sister company Just, has certified as a B Corporation, joining a global community of companies pursuing purpose as well as profit.

  10 January 2024 · 3 minute read

  aarum

• News · arum news

  arum welcomes industry expert to leadership team

  arum is pleased to announce the appointment of Reuben Gates as its new Director of Sales & Marketing.

  20 November 2023 · 3 minute read

  aarum

• News · arum news

  arum celebrates milestone 25th anniversary

  arum is proud to announce that it is celebrating its landmark 25 th year in business in 2023, having been incorporated in July 1998.

  4 May 2023 · 3 minute read

  aarum

• News · arum news

  arum shortlisted as finalists at Credit Awards 2023

  arum has been shortlisted as a finalist for the Best Response for Cost-of-Living Crisis Award at this year’s Credit Awards hosted by Credit Strategy .

  19 April 2023 · 3 minute read

  aarum

• News · arum news

  Andrew Pritchard in the Credit 500 for a fifth year

  For the fifth consecutive year, arum Group CEO Andrew Pritchard has been included in Credit Strategy’s Credit 500 .

  16 March 2023 · 2 minute read

  aarum

• News · arum news

  Steve Coppard awarded honorary fellowship of the CICM

  Steve Coppard FCICM, arum's Group Director of Debt Policy and Strategy, has been awarded an honorary Fellowship of the Chartered Institute of Credit Management.

  14 November 2022 · 3 minute read

  aarum

• News · arum news

  arum launches a cost of living working group for utilities

  arum and Future Leaders Mentoring have formed a working group of energy and water leaders to share best practice through the cost of living crisis.

  9 November 2022 · 3 minute read

  aarum

• News · arum news

  arum launches a data science and analytics service

  arum has launched a data science and analytics service to help creditors turn internal and external data into better customer journeys and outcomes.

  27 September 2022 · 3 minute read

  aarum

• News · Banking

  arum and Lloyds win Innovation Award for Breathing Space

  arum and Lloyds Banking Group have won the Innovation Award at the Credit Services Association Awards for the automated Breathing Space solution.

  16 September 2022 · 3 minute read

  aarum

• News · arum news

  arum shortlisted at the Women in Credit Awards, fifth year running

  arum has four finalists at this year's Women in Credit Awards, the fifth consecutive year members of the team have been shortlisted.

  10 August 2022 · 3 minute read

  aarum

• News · arum news

  arum welcomes Steve Coppard as group director of debt policy

  arum is delighted to announce the appointment of Steve Coppard, who will join on 3 May as its Group Director of Debt Policy and Strategy.

  19 April 2022 · 4 minute read

  aarum

• News · arum news

  arum renewed as Supplier Member of the Credit Services Association

  arum is pleased to announce that it has renewed its supplier membership of the Credit Services Association (CSA).

  6 April 2022 · 3 minute read

  aarum

• News · arum news

  Andrew Pritchard in the Credit 500 for a fourth year

  For the fourth consecutive year, arum Group CEO Andrew Pritchard has been included in the Credit 500.

  22 March 2022 · 2 minute read

  aarum

• News · arum news

  Jason Incles is appointed as Chair of arum and Just

  arum and Just today announced Jason Incles, previously of TDX Group from 2006 to 2016, has been appointed as the board’s new Chair.

  9 March 2022 · 3 minute read

  aarum

• News · Central government

  arum has been appointed on to CCS's Debt Resolution Services framework

  arum has been named a supplier on Crown Commercial Service's Debt Resolution Services framework, providing fraud, error and debt advisory services to government.

  17 January 2022 · 3 minute read

  aarum