Sector · Central government

Technology, data and AI products delivered responsibly.

Recovering more, fairly and in full public view, is what good technology and data make possible.

We help government bodies modernise recovery with better data, technology and analytics, and the transparency that accountability demands.

Book a conversation
500+

Engagements across 23 countries, including HM Courts and Tribunals Service, the Department for Work and Pensions and the Student Loans Company

Source: arum

What we see

How public-sector recovery gets modernised.

Modernising without disruption

A roadmap across legacy systems, data, integrations and new technology that keeps services running while they change.

Explaining automated decisions

Any automated decision about a citizen may need explaining. Analytics and AI need controls and transparency built in from the start.

Delivering major programmes

Specialist collections capability to implement new technology, or recover programmes that have lost momentum.

Regulatory context

Data protection, transparency and fair treatment, designed in.

Public-sector accountability and ICO guidance shape how data, automation and AI are designed and used.
  • ICOThe data protection regulator. Its guidance governs how citizen data, automation and AI are used in recovery operations.

How we help

Modernisation is more than buying technology.

Your debt spans tax, benefits, levies and other obligations, often across large and complex technology estates. Requirements, data, integrations, governance and delivery all have to work together.

We help you assess the current estate, define what you need, procure it and deliver change through to go-live and beyond. Our data, analytics and AI work assesses debt portfolios, segments citizens and accounts, and tests which recovery strategies deliver both value and fair outcomes, with every automated decision explainable.

How we help, in eight services

Where we help government bodies.

  1. Advise

    Work out what you need, and whether to optimise, buy or build.

  2. Procure

    Choose the right technology from the whole market, at the right price.

  3. Implement

    Get it live, on a plan the business can trust.

  4. Rescue

    Get a stalled programme moving again, and through to go-live.

  5. Optimise

    Get more from the technology, data and the AI you already own.

Specialist services

AI solutionsPrepare, select, implement and govern practical AI in collections.AnalyticsUse scoring, segmentation and insight to improve outcomes.Managed servicesRun and improve your collections technology with a specialist team.

How to procure through us

Two frameworks, or a direct engagement.

Government bodies can engage arum directly or call off our services through established public-sector frameworks.

Crown Commercial Service: Debt Resolution Services

The CCS framework for debt resolution services, covering advisory, analytics and technology support for public-sector recovery.

G-Cloud

arum's advisory, analytics and technology services are listed on the G-Cloud framework for straightforward call-off.

Ask us for the current lot references and service listings, and we will send them the same day.

Case study

42 recommendations in two weeks.

Barnsley Metropolitan Borough Council42

Recommendations from a two-week assessment, all deliverable within six months

Read the case study

FAQs

Questions government bodies ask us

Can you support public-sector procurement?
Yes. We help define requirements, assess the market and support structured procurement, selection and contracting within your procurement route.
Can you work within existing government technology estates?
Yes. We assess the existing environment first, and only recommend optimisation, integration, replacement or new build where it's justified.
How do you use data and AI responsibly?
Every strategy is tested against fair-outcome measures, not just recovery. The Financial Vulnerability Score identifies citizens who need different treatment, and decisions stay explainable.
Can government bodies use AI in recovery responsibly?
Yes, with the right foundations. We help you choose uses where AI improves both recovery and fairness, check the data and processes behind them, and build the governance and explainability that public accountability and the ICO expect.

Let's talk.

Thirty minutes with one of our senior experts who knows public-sector recovery and procurement.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000