Digital and AI
What is the Tallyman collections and recoveries system?
Matt Riddall, SVP, Client Solutions · · 2 minute read
As you probably know arum specialise in debt collections and recoveries systems, one of the systems we have worked with is Experian's Tallyman.
Matt RiddallSVP, Client Solutions, arum
Tallyman is one of the market leading Collections and Recoveries systems used across a number of industries including Banking, Utilities, Telecommunications and Automotive Finance in Europe, the Middle East, Africa, India and Australia to name but a few. It was introduced to the market in the 1980s by Sanderson CFL Ltd before being purchased by Talgentra Ltd in 2002, it was later sold to Experian in 2007.
Experian have made a number of significant changes to the product in recent years with the latest version, Tallyman 3.9, available from Q4 2015. Experian have also introduced variants to the market providing pre-configured solutions for retail banks, known as Tallyman for Retail Banking and another called Tallyman EasyStart; a hosted end to end Collections solution.
The Tallyman system can help to improve cash flow and reduce bad debt charge through streamlining C&R processes, well-defined user experience and lead into sophisticated Management Information.
The product can be used to drive dynamic change in an agile business environment, allowing businesses to test and learn and drive change with a number of projects in parallel.
Any number of external IT systems can be integrated with Tallyman, allowing businesses import data from billing systems, customer management systems and decision engines as well as exporting data to data warehouses, document management systems and any other in-scope software solutions.
Altering or creating strategies within Tallyman can be achieved using the Configuration Tool, change can be propagated into a test environment before implementing to a live Production environment. Tallyman manages this process slightly differently across a number of versions however the principles remain the same.
arum have consultants with Tallyman experience and a breadth of knowledge in new implementations, upgrades, change requests and performance analysis.
If your organisation uses Tallyman or is considering doing so, then please contact us to find out how we can help you.
About the author
SVP, Client Solutions, arum
Matt joined arum in 2008 and is SVP, Client Solutions. With almost two decades of experience across collections, recoveries and customer operations, he has supported hundreds of organisations, from retail banks including NatWest, HSBC and Lloyds Banking Group through to major utilities such as E.ON, Scottish Power and Thames Water. His expertise spans data, analytics, decisioning, technology and AI, helping organisations make better decisions, improve operational performance and navigate an increasingly complex technology landscape. Matt is particularly passionate about helping clients cut through market noise and identify practical solutions that deliver measurable value.
From the same author
More from Matt Riddall.
Digital and AIWhat three weeks at MIT taught us about building agentic AI
Ella and Matt took MIT's agentic AI course to pressure-test the AI-assisted system arum was already building. Here is what held up and what did not.
Matt Riddall and Ella Grice · 17 June 2026
Digital and AIIs your AI agent actually ready? 11 questions to ask first
Eleven questions to answer before an AI agent handles a customer in arrears, from a team that has been building them since 2019.
Matt Riddall · 2 April 2026
Digital and AI7 common mistakes to avoid in collections implementations
The seven mistakes creditors make most often when implementing a new collections system, and how to avoid each one.
Matt Riddall · 30 July 2025
Keep reading
More from arum.
Digital and AIBuy vs. build for debt collection platforms
In today's economic and regulatory environment, transforming collections capability is high on organisations' strategic imperatives.
Reuben Gates · 13 May 2026
Digital and AIPreparing for AI in collections and recoveries
Artificial Intelligence is rapidly moving from concept to practical application across financial services.
Forid Meah · 16 March 2026
Digital and AIShared ETL code libraries: improving data quality and delivery
Shared ETL code libraries stop the same logic being rebuilt in every pipeline, and lift data quality and delivery speed in collections operations.
Stephen Wright · 19 February 2026
Talk to arum