arum approved · Approved Servicer
Debt collection agencies and specialist servicers, benchmarked on conduct and outcomes.
Refreshing a collections panel means trusting someone else with your customers. arum approved Servicer certification shows an agency or servicer has passed an independent review of how it collects.
Assessed by arum against creditor requirements, not self-declared.
What certification means
An accreditation for collections service providers.
We look at how you treat customers and the results you deliver for creditors, measured against market requirements and our own standards.
Those standards come from work with hundreds of clients on their collections strategies, processes and operations. Servicers can choose an annual reassessment, so certification stays current.
“Opos wholeheartedly recommends the arum approved Service Provider solution to any organisation seeking a comprehensive assessment of their service provision, along with valuable insights into areas for potential enhancement.”
What we assess
Conduct first, then results.
- Customer treatment and vulnerability handling
- Complaints volumes, causes and resolution
- Regulatory conduct and licensing
- Data security and information handling
- Collections performance against creditor targets
- Reporting quality and transparency
- Staff training and quality assurance
- Business continuity and financial resilience
In plain English
Who it is for, and how to apply.
arum approved Servicer is a certification for firms that collect on someone else's behalf. It covers how an agency treats customers and what it delivers for creditors.
It is for creditors first. Placing accounts means handing over your customers, and regulated lenders and utilities want evidence before they do that.
It is for servicers too. Certification gives sales, marketing and partner conversations a credible third-party view of the operation.
The review is independent. arum measures conduct and results against market requirements and its own standards, drawn from work with hundreds of clients.
Expect an issues register. Certification follows only when it is resolved. That is what makes the mark worth something to creditors.
Servicers pay for the assessment, not the result. An annual reassessment is available, so the view stays current as the market moves.
To apply, start on the arum approved page. It sets out what the assessment involves before you commit to it.
FAQs
Questions creditors and servicers ask
What does the assessment look at?
Who is arum approved Servicer for?
Can a servicer pay for the result?
How does certification stay current?
Where do arum's standards come from?
Are you a servicer?
Show creditors your conduct and your results.
If you want an independent view of your servicing operation, we'd like to hear from you.
Let's talk.
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