Case study · DCA and BPO · Technology
35+ recommendations before a cloud migration for CBE Group
A US servicer was ready to move its collections system to the cloud. Before committing, it wanted to know what it was moving.
Recommendations to get more from technology they already owned
CBE GroupThe challenge
What CBE faced.
CBE Group, a US provider of accounts receivable management and customer contact solutions, was preparing to move its collections system to the cloud.
Before committing, it wanted an independent view of how its existing Debt Manager technology was configured, how it would scale, and whether the operation was ready for the move.
The solution
What we did.
Our Debt Manager specialists and operational experts ran a full health check across workflow design, data structures, change management, usability and regulatory compliance.
We delivered more than 35 recommendations: restructuring configuration to improve strategy testing, increasing workflow modularity, reducing technical debt, strengthening audit trails and shortening release cycles.
The results
What changed.
- CBE went into its migration with a costed roadmap.
- Lower projected operating costs, with multi-million savings identified before migration began.
- The confidence to move, on evidence rather than assumption.
“CBE Group is partnering with arum Global to support a long-term, complex implementation of our collections system. arum Global has been a great partner in helping us navigate unique challenges with clarity and expertise.”
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