Case study · Banking · Technology
Legacy collections replaced in seven months for a top tier UK retail bank
Collections was running on systems going out of support, on infrastructure that was already failing. The deadline could not move.
From failing legacy infrastructure to a live system
Top tier UK retail bankThe challenge
What the bank faced.
A top tier UK retail bank was running collections on legacy systems that were going out of support, on infrastructure that was already failing.
The migration had a tight deadline, and the bank wanted support for change and cost reduction well beyond go-live.
The solution
What we did.
Working alongside the bank's internal team, we implemented a leading-practice collections system and migrated the data across within seven months.
Since then we have handled change management, training and upgrades, so the bank stays current on its technology without carrying that capability in-house.
The results
What changed.
- Legacy systems replaced and data migrated in seven months.
- The risk sitting in unsupported infrastructure removed.
- Cost saved, and the bank's own people back on core operations.
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