Debt Manager

Debt Manager expertise from the largest independent Debt Manager practice in the world.

More than 25,000 person days on every major version of C&R Software's Debt Manager. We know where good implementations quietly drift, and how to bring them back.

25,000+

Person days of direct Debt Manager experience

Why clients call us

Independent Debt Manager specialists, on your side of the table.

Debt Manager expertise is specialist help to assess, upgrade, configure and get more from C&R Software's Debt Manager technology.

We've worked with Debt Manager since it first arrived in the UK market. We know every major version, the common configurations and the workarounds that build up over time.

Some clients are on a legacy release and unsure of the upgrade path. Some have cloud, digital self-service or real-time APIs on the roadmap, but nobody has sized the value. Others have a list of open issues that keeps growing.

We don't earn from licences. So our advice is about what moves your operation forward, not what expands a subscription.

Our approach

The Excellence Assessment for Debt Manager.

Five stages that show how much more your technology can do, and what it will take. Take the whole assessment, or start with the stages that matter most.

  1. Full system assessment

    Performance, usage, configuration, decision engine and efficiency, benchmarked against how the best Debt Manager operations run.

  2. Adopt the latest capabilities

    The value of cloud migration, digital and self-service, FitAgent and Classic UI, and real-time APIs, sized for your operation.

  3. Resolve open issues

    The issues and inefficiencies in your collections process, surfaced and closed.

  4. Recommendations

    A prioritised plan aligned to your commercial goals and technical environment.

  5. Design and delivery (optional)

    Senior Debt Manager specialists design and deliver the changes alongside your team.

Debt Manager in practice

Debt Manager programmes we've delivered.

Lloyds Banking Group: Breathing Space

An automated Breathing Space solution with 350 new DM9 components, delivered in nine months, fully remote, during COVID. At launch, 90% of eligible customers were placed on the moratorium the same day it was received.

Read the case study

UK retail bank: divestment migration

We rebuilt the environment and designed the migration for a newly released version of Debt Manager. More than 60,000 accounts moved over a single weekend, 99.8% successfully, on time and on budget.

What clients see afterwards

More from the technology you already own.

  • More value from your Debt Manager investment
  • Fewer workarounds and fewer open issues
  • A credible path to cloud, digital and real-time capabilities
  • Confidence in your upgrade or migration route
  • Better outcomes for customers, colleagues and the board

Why arum

Deep Debt Manager expertise, independent of the vendor.

Independent

No stake in the licence-fee model, so recommendations are made in your interest.

Experts who have run it

Senior specialists who have run Debt Manager in production, across all major versions.

Upgrades and migrations, delivered

A track record of Debt Manager upgrades and cloud migrations with global creditors.

FAQs

Questions about Debt Manager

Which Debt Manager versions do you support?
All major versions, including legacy releases still running in production. We can advise on the version you have today and the one you're moving to.
Do you fix issues or optimise usage?
Both. The Excellence Assessment surfaces open issues and shows where the technology can do more. Many clients start by resolving specific issues, then move on to newer capabilities.
Do you help with cloud migration?
Yes. We assess the case, plan the route, upgrade to the versions that support it and deliver the migration alongside your team.

Let's talk.

Thirty minutes with a senior Debt Manager specialist who has been inside operations like yours.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000