arum news
arum announces appointment of executive chair and CEO
arum newsroom · · 2 minute read
UK
arum is pleased to announce that Jamie Waller has formally taken on the roles of Executive Chair and Chief Executive Officer (CEO), effective from the beginning of this year.
Jamie brings more than two decades of experience founding, building, and scaling businesses across the UK and international markets, with a particular focus on outsourcing, technology-enabled services, and data-driven decision making. His career spans early-stage growth through to large-scale operations, including multiple successful exits and international expansion.
This appointment reflects arum’s next phase of development, with a renewed focus on strategic clarity, disciplined execution, and long-term value creation for clients, partners, and shareholders.
Speaking on the appointment, Jamie said:
“arum has an exceptional platform, talented people, and a strong market position. Stepping into this role allows me to work more closely with the leadership team to sharpen our strategy, scale responsibly, and continue delivering meaningful outcomes for our clients.”
Jamie will work closely with the executive team to strengthen operational performance, accelerate innovation, particularly in analytics and AI-enabled services, and support arum’s continued growth in the UK and internationally.
Media contact
Paul Cable: Fractional CMO
+44 (0)800 689 5056
About arum
arum has worked in collections and recoveries for more than 25 years, across more than 20 countries.
We provide independent, strategic advice alongside pragmatic, results-driven delivery, helping organisations transform technology, operations and customer outcomes.
We work with brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.
Our vantage point at the centre of the industry, and a team of practitioner experts, means we do not just report. We deliver.
We also run the only independent technology accreditation programme for credit, collections and recoveries technology, which helps organisations navigate the technology landscape with confidence.
Our knowledge of the debt industry runs deep.
Keep reading
More from arum.
arum newsDebt Awareness Week: better customer outcomes in modern collections
Debt Awareness Week shines a spotlight on the financial pressures facing many households across the UK.
Katie Harris · 19 March 2026
arum newsarum confirms group COO appointment
arum has appointed Carlos Osorio as Chief Operating Officer (COO) of the Group, working alongside Jamie Waller, Executive Chair and CEO.
arum · 26 January 2026
arum newsCustomer-centric collections: a modern approach to better outcomes
For years, collections and customer service have been viewed as opposing forces: one focused on repayment, the other on support.
Scott Penman · 11 December 2025
Talk to arum
