arum news

arum confirms group COO appointment

arum newsroom · 26 January 2026 · 2 minute read

arum has appointed Carlos Osorio as Chief Operating Officer (COO) of the Group, working alongside Jamie Waller, Executive Chair and CEO.

arum newsroom

As part of arum’s plans to bring the group’s businesses closer together, Carlos will now take responsibility for operational performance across the wider group, with a focus on execution, consistency, and delivery.

Commenting on his appointment, Carlos said:

“As we continue to strengthen our internal capabilities and grow domestically and abroad, I’m excited to do this with the support of the wider group. arum has been serving some of the world’s most trusted brands for over 25 years, helping them navigate the complexities of debt, recovery, and operational delivery. Bringing the operations closer together creates a strong platform for sustainable growth.”

Media contact

Paul Cable: Fractional CMO

+44 (0)800 689 5056

About arum

arum has worked in collections and recoveries for more than 25 years, across more than 20 countries.

We provide independent, strategic advice alongside pragmatic, results-driven delivery, helping organisations transform technology, operations and customer outcomes.

We work with brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.

Our vantage point at the centre of the industry, and a team of practitioner experts, means we do not just report. We deliver.

We also run the only independent technology accreditation programme for credit, collections and recoveries technology, which helps organisations navigate the technology landscape with confidence.

Our knowledge of the debt industry runs deep.

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