Collections and recoveries technology, AI and data.
Author · arum Insights
Writing for arum Insights. 2 articles, writing since 2025.
About Darren
Writes about
Darren Furlong writes for arum Insights about what the team is seeing on live collections and recoveries programmes.
Articles
Digital and AIImplementing a new collections system isn't just about standing up technology, it's about ensuring the business can operate it effectively from day one.
Darren Furlong · 29 September 2025
Regulatory changeThe FCA's review of consumer vulnerability found progress and gaps. Six practical ways to improve how you monitor customer outcomes in collections.
Darren Furlong · 26 March 2025