Insights
Our authors
The arum experts who write our insights. Every one of them spends their week on live collections and recoveries work.
Published
Writing for arum Insights
Matt Riddall
SVP, Client Solutions
Joined arum in 2008. Almost two decades across collections, recoveries and customer operations, working with retail banks including NatWest, HSBC and Lloyds Banking Group, and utilities including E.ON and Thames Water.
42 articles
Stephen Wright
Sales Director
Leads financial services engagements across the UK and Canada, with a track record of delivering complex solutions for major enterprises including Citibank, Lloyds Banking Group, Centrica, Chevron and Shell.
8 articles
Forid Meah
Director of Advisory
Joined arum in 2019. More than 15 years of advisory experience across the UK, Europe, Australia, New Zealand and North America, for clients including the Department for Work and Pensions and Hoist Finance.
6 articles
Owen Atkinson
Director of Delivery Services
More than 20 years in collections, recoveries and credit risk, leading transformation programmes for Lloyds Banking Group, Barclays, TSB, BNZ, ANZ, British Gas and the Student Loans Company.
3 articles
Ella Grice
Chief of Staff
Joined arum in 2019 and works closely with the CEO and leadership team, turning strategy into action across leadership, business initiatives and Board activity.
2 articles
Reuben Gates
SVP, US Growth
Two decades in financial services and collections, specialising in advisory, NPL investment and software as a service, after senior roles at Barclays, TDX Group, PRA Group and Cabot.
1 article
The rest of the team
Experts you can also read and talk to
Alex Chapman
Non-Executive Director
Over 20 years across financial services, software and utilities, with senior operational and finance roles at Pelican Business Services, JBW Group, Capita and Lloyds Banking Group.
No articles yet
Jamie Waller
CEO and Executive Chair
A collections and recoveries entrepreneur and philanthropist. He has started, built and expanded businesses in the sector since 1998, and led the acquisition of arum in 2017.
No articles yet
Jason Incles
Non-Executive Director
Has worked for the largest collections and recoveries companies for over two decades, in management and director positions at Experian and TDX.
No articles yet
Mike Dugand
CTO
Senior roles at Northgate, Experian, Capital One, Barclaycard and The Nottingham Building Society. He recently ran one of the largest AI technology RFPs in collections and recoveries.
No articles yet
Simon Day
CFO
A strategic CFO specialising in corporate finance, treasury, debt funding and financial transformation, across private equity-backed, owner-managed and corporate businesses. He joined arum in spring 2025.
No articles yet
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