Regulatory changeGetting ahead of Ofgem's Debt Relief Scheme with arum Analytics
Ofgem's proposed Debt Relief Scheme changes how the energy industry manages debt and supports vulnerable customers.
Owen Atkinson · 6 November 2025
Author · arum Insights
Owen Atkinson
Director of Delivery Services at arum. 3 articles, writing since 2016.
About Owen
Director of Delivery Services
Writes about
- Regulatory change
- Energy
- Digital and AI
Owen is arum's Director of Delivery Services, leading the advisory and managed services delivery function. With more than 20 years' experience in collections, recoveries and credit risk, he helps organisations design and deliver transformation programmes that combine strategy, operations and technology to drive sustainable outcomes. Having progressed from Consultant to Director over 11 years at arum, Owen brings a blend of leadership, technical expertise and hands-on delivery experience. He has worked with organisations including Lloyds Banking Group, Barclays, TSB, BNZ, ANZ, British Gas and the Student Loans Company, leading complex transformation programmes across financial services, utilities, telecommunications and government sectors.
- 3 articles published, most recently on 6 November 2025
- Writing for arum since 2016
Articles
Written by Owen Atkinson
- Regulatory change
Digital and AI8 ways to ensure successful collections system demo days
When procuring a new debt collection platform, the demonstration days are pivotal events that can shape the direction of your decision-making process.
Owen Atkinson · 6 March 2025
Digital and AISelecting a supplier for a collections and recoveries system
The number of collections system vendors has grown five-fold. How to run a selection that avoids a decision you will live with for the next decade.
Owen Atkinson · 9 September 2016