arum newsCustomer-centric collections: a modern approach to better outcomes
For years, collections and customer service have been viewed as opposing forces: one focused on repayment, the other on support.
Scott Penman · 11 December 2025
Author · arum Insights
Scott Penman
Writing for arum Insights. 2 articles, writing since 2024.
About Scott
arum Insights author
Writes about
- arum news
- Digital and AI
Scott Penman writes for arum Insights about what the team is seeing on live collections and recoveries programmes.
- 2 articles published, most recently on 11 December 2025
- Writing for arum since 2024
Articles
