Macro economicsThis year in collections: looking ahead to 2024
2024 is already in full swing, and nothing we see leads us to believe that things are going to improve this year.
Steve Coppard · 17 January 2024
Author · arum Insights
Steve Coppard
Director of Debt Policy and Strategy at arum. 13 articles, writing since 2022.
About Steve
Director of Debt Policy and Strategy
Writes about
- Macro economics
- Regulatory change
- arum news
- Energy
- Digital and AI
- Local Government
Steve Coppard writes for arum Insights about what the team is seeing on live collections and recoveries programmes.
- 13 articles published, most recently on 17 January 2024
- Writing for arum since 2022
Articles
Written by Steve Coppard
- Macro economics
Macro economicsA year in collections: looking back at 2023
It's telling that the Collins Word of the Year was 'Permacrisis' in 2022, and it certainly feels like 2023 has been a continuation of that.
Steve Coppard · 20 December 2023
Regulatory changeCall of Duty: day one of the Consumer Duty
The Financial Conduct Authority's long anticipated and much debated Consumer Duty went live yesterday.
Steve Coppard · 1 August 2023
arum newsA look back at the last 25 years in collections and recoveries
Twenty-five years of change in collections and recoveries, and what the shifts since 1998 tell us about where the industry goes next.
Steve Coppard · 25 May 2023
arum newsUsing Ofgem's behavioural research in collections communications
How Ofgem's behavioural insights research can make collections communications clearer, and what the findings mean for how you write to customers.
Steve Coppard · 30 March 2023
arum newsSupporting those suffering from economic abuse
Trigger warning: This article talks about different forms of domestic abuse.
Steve Coppard · 16 February 2023
Macro economicsThis year in collections: looking ahead to 2023
I recently took a look at the hot topics in collections last year, including professionalisation, collaboration, and updates to regulations and legislation.
Steve Coppard · 12 January 2023
Macro economicsA year in collections: looking back at 2022
What a year 2022 has been! And who would have thought we could ever be surprised again after experiencing life during a global pandemic?
Steve Coppard · 16 December 2022
Digital and AIUsing data to improve council tax collections
Council tax has historically enjoyed a high collection rate - in 2019/20 it was 96.8% [1].
Steve Coppard · 24 November 2022
Regulatory changeComparing Australian, New Zealand and UK problem debt solutions
When it comes to resolving problem debt, how does the UK compare to other players in the global market?
Steve Coppard · 2 November 2022
Regulatory changeA tale of two policies: Australia's OCI and HMRC-Concentrix
Australia's Robodebt scheme and the UK's HMRC-Concentrix contract share striking hallmarks. What both say about specialist expertise in policy design.
Steve Coppard · 6 October 2022
Regulatory changeWhitepaper: the statutory debt repayment plan, what next?
The Statutory Debt Repayment Plan was designed to fill a gap in the UK debt support landscape. What it means in practice for creditors is still being worked out.
Steve Coppard · 22 September 2022
- Regulatory change
5 things to know about the statutory debt repayment plan
The government is consulting on the Statutory Debt Repayment Plan, a new debt solution focused on repayment rather than relief. Five things to know.
Steve Coppard · 21 July 2022