Research, points of view and case studies

All articles

• Blog · arum news

  Ensuring your brand is protected during times of instability

  Just over a year ago, we were all beginning to understand the impact COVID-19 was going to have on our lives.

  18 March 2021 · 7 minute read

  aarum

• Blog · Regulatory change

  FCA Financial Lives Survey 2020: what about the credit industry?

  The FCA released their annual Financial Lives Survey on 11 February, engaging with over 16,000 respondents through over 1,300 questions.

  4 March 2021 · 5 minute read

  aarum

• Blog · Regulatory change

  How to ensure vulnerable customers experience the right outcomes

  There is an expectation that the pandemic will result in significant increases in consumers impacted by issues relating to vulnerability.

  18 February 2021 · 5 minute read

  aarum

• Blog · Digital and AI

  How will the future of the digital age affect your industry?

  HSBC's branch closures are the latest sign of the digital shift in banking. What the move away from the high street means for collections and recoveries.

  4 February 2021 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Auto finance

  Adopting a digital first approach within motor finance collections

  It was only October 2020 when we published a survey illustrating some of the changing dynamics within motor finance collections.

  12 January 2021 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Banking

  The digital evolution in retail banking collections

  Retail employment on the high street keeps falling and banking keeps moving online. How the digital evolution is reshaping retail banking collections.

  14 December 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Regulatory change

  Creating Breathing Space for customers, and staying compliant

  The Breathing Space debt respite scheme arrived largely unnoticed during lockdown. What it requires of creditors and how to build a compliant process.

  10 November 2020 · 4 minute read

  aarum

• Blog · arum news

  Standardised collections strategy and contact channels

  The idea behind standardisation of collection strategies is to derive a legally compliant collections process that has a minimum cost to execute.

  22 October 2020 · 4 minute read

  aarum

• Blog · Energy

  How can energy retailers combat rising bad debt?

  The Profitability of energy retailers is at historically low levels and is likely to deteriorate further as a consequence of COVID-19.

  12 October 2020 · 5 minute read

  aarum

• Blog · Digital and AI

  Are you stretching Excel beyond its limits?

  News broke yesterday that the discrepancy in UK COVID-19 test results and the resulting reporting mistake was due to an Excel error.

  6 October 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Energy

  Consolidation in energy: what it means for collections

  The UK's energy sector is thriving whilst constantly changing and evolving.

  28 September 2020 · 5 minute read

  aarum

• Blog · Digital and AI

  Why is AI misunderstood in financial services?

  Whether in business or social settings, everyone is talking about Artificial Intelligence (AI).

  10 September 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Getting to know your customers in collections through data

  Since the outbreak of COVID, collections operations have been impacted heavily, with a high volume of indebted and unindebted customers requiring help.

  18 August 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  Supporting your customers post-COVID: are you ready?

  "Nearly 13 million people have already been unable to pay, or expect to be unable to pay, at least one bill because of the coronavirus outbreak.

  4 August 2020 · 4 minute read

  aarum

• Blog · Macro economics

  Coronavirus (COVID-19): What impact will we see on collections?

  COVID-19 has changed how people work, pay and seek help. The impact the pandemic is likely to have on collections and recoveries operations.

  12 March 2020 · 3 minute read

  aarum

• Blog · Banking

  Persistent Debt

  This month the FCA has been highlighting the need for credit card companies to treat customers fairly when they are in persistent debt.

  12 February 2020 · 5 minute read

  aarum

• Blog · Macro economics

  2019 Collections roundup

  The industry shifts that shaped collections and recoveries in 2019, and the challenges and opportunities arum expects in the year ahead.

  17 December 2019 · 5 minute read

  aarum

• Blog · Regulatory change

  Start on the FCA's vulnerable customer recommendations now

  The collections and recoveries industry has come a long way in ensuring the fair treatment of customers since the financial crisis hit over 10 years ago.

  4 September 2019 · 2 minute read

  aarum

• Blog · Local government

  Improving efficiencies of council tax collection

  Council tax rates are rising while central funding falls. How councils can collect more efficiently without losing sight of residents in difficulty.

  14 March 2019 · 3 minute read

  aarum

• Blog · Banking

  Open Banking: one year on

  Open Banking recently celebrated its first birthday. Missed it? Don't worry, read on to find out what's been happening and how your business could benefit.

  4 March 2019 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  UK interest rate rise: the impact on collections

  Today the Bank of England announced that the UK interest rate will rise to 0.75%, the highest rate since March 2009.

  2 August 2018 · 2 minute read

  aarum

• Blog · Debt purchase

  Debt sale: worth the risk?

  It may be time for those organisations who have not tested the debt sale market or did so a while ago and decided it wasn't for them, to reconsider.

  13 June 2018 · 4 minute read

  aarum

• Blog · Regulatory change

  Evidencing compliance: negotiating the CONC obstacle course

  The FCA's Consumer Credit Sourcebook is now on its 23rd iteration and indeed fourth change since August 2017.

  10 April 2018 · 3 minute read

  aarum

• Blog · Regulatory change

  GDPR 2018: How to get ready in Collections and Recoveries

  GDPR takes effect in May 2018. What collections and recoveries teams need to have in place before the deadline.

  3 April 2018 · 4 minute read

  aarum