Technology · Experian PowerCurve Collections

Independent PowerCurve Collections specialists

PowerCurve Collections is Experian's collections and recoveries platform. Its value depends on the strategies, segmentation and decision rules you run inside it. We help you make sure they still fit how your customers behave today.

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About Experian PowerCurve Collections

What Experian PowerCurve Collections is.

PowerCurve Collections is collections and recoveries technology made by Experian. It is used to manage strategies, segmentation and decision rules across customer journeys.

Technology we assessTechnology implementationTechnology optimisation

Where strategies drift

A platform is only as effective as the strategies running inside it.

Customer behaviour changes. Regulatory expectations rise. New channels emerge. But strategies built years ago can keep running long after they stop fitting.

Segmentation drifts away from how customers behave. Decision rules become hard to maintain. It gets harder to see which strategies are working. And digital engagement and vulnerable customer treatment don't get the attention they need.

Our approach

The PowerCurve Collections Health Check.

Five stages focused on the strategies and decisions running inside the platform.

  1. Platform health review

    Configuration, workflows, segmentation strategies, decision rules and reporting.

  2. Decisioning and strategy assessment

    How your strategies, treatment paths, segmentation and decisioning perform across the customer lifecycle.

  3. Process and performance review

    Underperforming strategies and inefficiencies that hold back collections outcomes.

  4. Improvement roadmap

    Which strategy and decisioning changes to make first, and why.

  5. Strategy design and delivery (optional)

    We design, deliver and embed new strategies alongside your team.

Outcomes

Strategies that fit your customers again.

  • Segmentation and decisioning that reflect how customers behave
  • More effective treatment paths
  • Clear visibility of which strategies work
  • Stronger focus on identifying and treating vulnerable customers
  • A roadmap for optimisation and change

We reviewed a major UK water supplier's Experian relationship across 6m customers, ahead of contract conversations. Read the case study

Why arum

Strategy and decisioning specialists.

Decisioning expertise

Deep experience designing collections strategies, treatment paths, segmentation and customer journeys across many sectors.

Independent

We don't resell platforms, so our view of your strategies is our own.

Collections strategy reviews

We regularly review strategies, treatment paths, segmentation models and performance frameworks for clients.

FAQs

Questions about PowerCurve Collections

What does the PowerCurve Collections Health Check cover?
Platform usage, decisioning, segmentation, day-to-day performance, reporting and collections strategy, ending in a prioritised roadmap.
How long does a strategy review take to show results?
It depends on the strategies involved and how quickly changes can be tested in your operation. The Health Check roadmap sets out priorities and sequencing, so you know what to expect.
Can you help expand digital engagement on PowerCurve?
Yes. We look at how segmentation and decisioning can drive digital engagement, so the right customers get the right digital treatment.

Let's talk.

Thirty minutes with one of our senior experts who knows PowerCurve and collections strategy.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000