Optimise · Your technology

Optimise your collections technology

Go-live is the starting point.

Your technology was configured for the business as it was on launch day. The business has moved on since. We can improve specific areas, add the specialist skills you're missing or run the technology for you, without starting another major programme.

Talk to us about optimisation

The signs

Your technology can probably do more than you're asking of it.

Optimising live collections technology is the process of getting more from the system you already run.

Outcomes haven't moved as much as expected. Small changes take months, because each one feels like a project. Carrying every specialist technology skill in-house is expensive. The vendor's roadmap keeps moving, and nobody is sure what's worth adopting.

Each problem is small on its own. Together, they hold back performance and slow every change.

The approach

Five steps from live technology to lasting value.

  1. Measure

    Check how the technology is performing against the outcomes and business case it was bought for.

  2. Identify

    Find unused functionality, process friction, performance issues and capability gaps.

  3. Prioritise

    Size the value, effort and risk of each change and build a practical roadmap.

  4. Improve

    Configure, enhance, integrate, automate, test and release the changes worth most.

  5. Repeat

    Monitor performance, customer outcomes and model behaviour, and keep refining.

What we work on

Improvement across the whole system.

Every item here applies to the technology you already run, without starting another programme.

Technology performance

Configuration, workflows and integrations that run better in practice.

Everyday change

A steady flow of improvements, without programme overhead for each one.

Vendor roadmap value

New releases tracked, and the parts that matter to you actually delivered.

Data and analytics

Segmentation, propensity models and portfolio insight that show where to improve next.

AI and models

Performance, explainability and customer outcomes monitored, so the benefits hold.

Testing, releases and upgrades

Regression testing and releases managed, so the technology evolves safely.

Measured change

Change you can measure, not change for its own sake.

Every improvement has to earn its place. We judge each one on performance, cost, usability and customer outcomes.

The technology only performs if the operation around it is designed for it.

Why arum

People who know the technology and the operation.

We know the technology

Hands-on experience across the major systems, including Debt Manager, Experian PowerCurve Collections, Flexys, Qualco QCR, EXUS EFS and CGI CACS.

We know collections

Every change is judged by people who understand the operation and the customers it serves.

We measure as well as change

Our analytics show where value is being lost, and give you evidence of whether the fix worked.

FAQs

Questions about optimisation

When should optimisation start?
As soon as the technology is stable. Go-live creates a baseline, not an endpoint. Measuring early shows adoption gaps, configuration fixes and the next opportunities.
Do you need to have implemented the technology?
No. We optimise technology implemented by us, the vendor, another partner or your own team.
Can you run the technology for us?
Yes. Our managed technology service gives you a dedicated specialist team to support, change and improve the technology, with capacity that flexes as demand changes.
What if the implementation never properly finished?
If the programme is stalled or never reached a controlled go-live, that's a Rescue problem. Once the technology is live and stable, Optimise begins.

Let's talk.

Thirty minutes with one of our senior experts. Tell us which technology you run, and we'll tell you where we'd look first.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000