arum and Lloyds win Innovation Award for Breathing Space

The CSA Awards celebrate the outstanding work, commitment, and attainment of high standards of staff and teams within its membership organisations.

The Innovation Award is given to a team that has demonstrated high levels of creativity and inventiveness in adapting to the ever-changing environment since the start of 2021, delivering genuine innovation with positive outcomes in areas such as improved processes, customer service, efficiency, cost-saving and use of technology.

arum’s Managing Director, Carlos Osorio, commented: “I am incredibly proud of the arum and Lloyds team for winning this award, the second industry award we've been given for this project. The joint team has delivered an industry-leading solution which is already helping thousands of customers facing problem debt. I want to congratulate all the winners and look forward to continuing our longstanding relationship with Lloyds.”

Steve Luckin, Product Owner, HMT Breathing Space Programme at Lloyds Banking Group, added: "I’m extremely proud of the collaboration between LBG and arum to ensure the regulatory Debt Respite Scheme was ready in time. To be recognised for this work by an industry award is absolutely tremendous, and it is testament to the hard work that went in, and the sheer quality of the automated solution delivered into the bank, achieved in less than a year. Absolutely delighted and thoroughly deserved.”

View arum’s other award successes