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Steve Coppard awarded honorary fellowship of the CICM
arum newsroom · · 3 minute read
Steve Coppard FCICM, arum’s Group Director of Debt Policy and Strategy, has been awarded an honorary Fellowship of the Chartered Institute of Credit Management (CICM), following decades of work changing perceptions and raising the standards of the debt industry.
Fellow FCICM status of the CICM recognises a select group of senior credit management and collections professionals who are profession leaders. Fellows of the CICM are committed to promoting and sharing the highest credit management and collections standards.
Sue Chapple FCICM, Chief Executive of the CICM, commented, “I am delighted to welcome Steve as an honorary Fellow of the Chartered Institute of Credit Management. This award recognises passionate, committed ambassadors of CICM, our wonderful industry and everyone who works in it. The Institute considers it important that eminent people for the wider business community are recognised in this way.”
Steve Coppard added, "I've long been an advocate of professional standards in our industry, so it is a genuine privilege to have been recognised by such a prestigious organisation as the CICM. Professionalisation is the bedrock of improvement and an investment in our people, practices and culture. I look forward to strengthening that message as an honorary Fellow of the Institute."
About arum
arum has worked in collections and recoveries for more than 25 years, across more than 20 countries.
We provide independent, strategic advice alongside pragmatic, results-driven delivery, helping organisations transform technology, operations and customer outcomes.
We work with brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.
Our vantage point at the centre of the industry, and a team of practitioner experts, means we do not just report. We deliver.
We also run the only independent technology accreditation programme for credit, collections and recoveries technology, which helps organisations navigate the technology landscape with confidence.
Our knowledge of the debt industry runs deep.
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