arum and the Building Societies Association launch training

Courses will be aimed at collections and recoveries professionals with an emphasis on mortgage specific training skills and will be available as remote or on-site sessions.

Topics that will be covered in the courses include an introduction to collections, regulation, vulnerability, building a relationship with customers, identifying the right solution, and structuring a customer conversation. Upon satisfactory completion, members will receive a unique arum Accreditation and Certification.

“We are pleased to partner with the BSA for this initiative”, said Andrew Pritchard, CEO of arum. “We are uniquely placed to deliver these courses based on our long history of providing a wide range of collections and recoveries services and solutions, including training and development, to our clients in the banking and financial services sector. We look forward to a long working relationship with the BSA”.

“We are delighted to announce this service to our members”, said Robin Fieth, CEO of the BSA. “ The landscape of regulation and best practice to achieve good customer outcomes is constantly changing and arum is well positioned to provide practitioner-led training in this important area .”

Courses can be booked via the BSA website or by contacting events@bsa.org.uk .

Find out more about our courses

About the BSA

The Building Societies Association, or BSA, was originally established in 1869. It is the voice for all 42 UK building societies as well as 7 credit unions. Together these organisations serve almost 26 million customers up and down the length of the UK.

The BSA's objective is to champion and support its members: To push for the best outcomes from new and changing regulation and legislation to ensure that building societies thrive as an essential part of a diverse financial services sector - serving their savers, borrowers, and communities.