arum news

arum launches a cost of living working group for utilities

arum newsroom · · 3 minute read

arum and Future Leaders Mentoring have formed a working group of energy and water leaders to enable cross-industry sharing and development of best practice which will help firms and their customers with the cost of living crisis.

arum newsroom

The group brings together some of the sector’s most well-known and innovative leaders to share industry insights and best practice, evaluate how fair value is being delivered for both businesses and consumers, measure and raise standards, and work on resolving industry-wide issues.

Ian Parry, CEO of Future Leaders Mentoring, commented, “This is a difficult time for consumers and leaders alike. At Future Leaders, we were founded on the simple principle of helping people, and now more than ever this is needed. I know Carlos and the team at arum feel the same way and their knowledge and expertise will help us to help even more leaders and consumers. We are so excited to see what we can do together.”

Carlos Osorio, Managing Director of arum, added, “It’s no understatement that customers are currently going through unprecedented and challenging times. Utility firms are already doing their best to help their customers and we want to help that effort by bringing together people from across the industry to share their expertise and add our knowledge from working with utilities collections teams for over two decades. I am looking forward to seeing what this collaboration can achieve.”

If you are interested in being part of this group, please contact Ian Parry, CEO of Future Leaders Mentoring.

About arum

arum has worked in collections and recoveries for more than 25 years, across more than 20 countries.

We provide independent, strategic advice alongside pragmatic, results-driven delivery, helping organisations transform technology, operations and customer outcomes.

We work with brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.

Our vantage point at the centre of the industry, and a team of practitioner experts, means we do not just report. We deliver.

We also run the only independent technology accreditation programme for credit, collections and recoveries technology, which helps organisations navigate the technology landscape with confidence.

Our knowledge of the debt industry runs deep.

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