arum news
arum welcomes industry expert to leadership team
arum newsroom · · 3 minute read
arum is pleased to announce the appointment of Reuben Gates as its new Director of Sales & Marketing.
Reuben will lead arum’s continued growth across multiple territories, including Europe, US, Australia, New Zealand and South Africa. He has spent the past two decades working in financial services and software and is a specialist within collections and recoveries. His previous roles include senior positions at Barclays, Cabot, Aryza and TDX Group.
arum’s CEO, Andrew Pritchard, commented, “I am delighted that Reuben is joining the arum team and will be part of the next phase of our growth. He brings a wealth of global experience with him and is a respected person within our industry. I look forward to working with him.”
Reuben added, "I feel privileged to be joining arum, a company I've admired from closeup during my many years in the credit risk industry, as well as working with many of its executive team. I'm relishing the opportunity to help more collections leaders globally across all sectors exceed their strategic and tactical objectives. I look forward to helping them improve their regulatory, credit risk and portfolio performance whilst maximising returns on their technology investments and delivering better outcomes for their customers."
About arum
arum has worked in collections and recoveries for more than 25 years, across more than 20 countries.
We provide independent, strategic advice alongside pragmatic, results-driven delivery, helping organisations transform technology, operations and customer outcomes.
We work with brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.
Our vantage point at the centre of the industry, and a team of practitioner experts, means we do not just report. We deliver.
We also run the only independent technology accreditation programme for credit, collections and recoveries technology, which helps organisations navigate the technology landscape with confidence.
Our knowledge of the debt industry runs deep.
Keep reading
More from arum.
arum newsDebt Awareness Week: better customer outcomes in modern collections
Debt Awareness Week shines a spotlight on the financial pressures facing many households across the UK.
Katie Harris · 19 March 2026
arum newsarum confirms group COO appointment
arum has appointed Carlos Osorio as Chief Operating Officer (COO) of the Group, working alongside Jamie Waller, Executive Chair and CEO.
arum · 26 January 2026
arum newsarum announces appointment of executive chair and CEO
Jamie Waller has formally taken on the roles of Executive Chair and Chief Executive Officer of arum, effective from the start of 2026.
arum · 15 January 2026
Talk to arum
