Regulatory changeBridging the gap: Rethinking customer outcomes and KPIs
Why collections KPIs still measure activity rather than customer outcomes, and what Consumer Duty expects instead.
Chris Warburton · 30 January 2024
Author · arum Insights
Chris Warburton
ETL Developer at arum. 3 articles, writing since 2019.
About Chris
ETL Developer
Writes about
- Regulatory change
- Banking
- arum news
Chris Warburton writes for arum Insights about what the team is seeing on live collections and recoveries programmes.
- 3 articles published, most recently on 30 January 2024
- Writing for arum since 2019
Articles
Written by Chris Warburton
- Regulatory change
Regulatory changeNew support measures for mortgage holders: what they mean
The government's new mortgage support measures raise questions for collections and recoveries. What the measures are and what they mean in practice.
Chris Warburton · 28 May 2023
arum newsWhitepaper: ten predictions for collections and recoveries
Two decades of financial crisis, regulation and new technology have reshaped the credit industry. Ten predictions for where collections and recoveries goes next.
Chris Warburton · 2 October 2019