Digital and AIPreparing for AI in collections and recoveries
Artificial Intelligence is rapidly moving from concept to practical application across financial services.
Forid Meah · 16 March 2026
Collections and recoveries technology, AI and data.
Author · arum Insights
Director of Advisory at arum. 6 articles, writing since 2023.

About Forid
Writes about
Forid joined arum in 2019 as a Senior Consultant and progressed to his current role as Director of Advisory. During this time, he has helped collections and recoveries organisations solve complex problems, deliver significant change and materially improve collections performance across the UK, mainland Europe, Australia, New Zealand and North America. Forid has more than 15 years of advisory experience, working with executive stakeholders across a range of industries and organisations of all sizes. His clients include the Department for Work and Pensions, Barnsley MBC, Hoist Finance, Starling Bank, Synchrony Bank, HSBC, NatWest, Close Brothers Motor Finance, Walker Love, The Digital DRA and Qualco Technology. Before joining arum, he advised major blue-chip organisations in retail, manufacturing, higher education, and local and central government.
Articles
Digital and AIArtificial Intelligence is rapidly moving from concept to practical application across financial services.
Forid Meah · 16 March 2026
Macro economicsWhat 2025 exposed about collections and recoveries, and the capabilities that will separate leaders from laggards through 2026.
Forid Meah · 22 December 2025
Digital and AISelecting a new debt collection platform is a major strategic decision. Once the preferred vendor has been chosen, it's easy to think that the hard part is over.
Forid Meah · 3 April 2025
Digital and AIHow growing organisations can use AI to scale collections faster, make data-driven decisions and offer more personalised customer treatment.
Forid Meah · 10 October 2024
arum newsFive areas growing organisations should focus on when scaling a collections and recoveries operation, from strategy to technology and people.
Forid Meah · 26 September 2024
arum newsDespite all the recent buzz about AI, thankfully there is still a role for us humans for a little while longer.
Forid Meah · 21 November 2023