Generative AI arrived in the collections conversation faster than most operating models could absorb it. This paper sets out where it genuinely helps, and where it does not.
Consultant, arum
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AI has been thrust into the spotlight in recent months, with the advent of generative AI such as ChatGPT, ChatSonic and Google Bard.
Generative AI could be revolutionary in the collections space, with its ability to recognise a request, and then generate an appropriate response.
In this whitepaper, we explore AI through the lens of collections and recoveries, looking at how it can help organisations and their customers, what we should be concerned about, and what the regulatory implications are.
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